Wendye Chesher
Arkoma
Summary
Dynamic office manager with a proven track record at Harper Dental, enhancing patient satisfaction through streamlined scheduling and efficient billing processes. Expert in office administration and customer relations, I implemented electronic health records, improving data accuracy and accessibility. Committed to fostering a positive environment while optimizing workflow efficiency.
Overview
22
22
years of professional experience
Work History
Office Manager
Harper Dental
Fort Smith, AR
11.2022 - Current
- Streamlined office operations to enhance patient scheduling and optimize workflow efficiency.
- Implemented electronic health record systems, improving data accessibility and accuracy for clinical staff.
- Coordinated patient communications, ensuring timely follow-ups and enhancing overall patient satisfaction.
- Oversaw inventory management processes, reducing supply costs through effective vendor negotiations and procurement strategies.
- Led initiatives to improve billing processes, resulting in reduced errors and faster revenue cycle management.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
Insurance Coordinator
Parklane Dentistry
Fort Smith, AR
11.2021 - 11.2022
- Coordinated insurance verification processes to ensure timely patient coverage and minimize claim denials.
- Managed patient communication regarding insurance benefits, enhancing understanding and satisfaction with coverage options.
- Streamlined claims submission procedures, improving accuracy and reducing processing times for reimbursements.
- Trained new staff on insurance protocols and software systems, fostering a knowledgeable team environment.
- Collaborated with dental providers to resolve billing discrepancies, ensuring compliance with insurance policies and regulations.
- Verified insurance and communicated coverage to staff and patients.
- Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Filed and tracked insurance claims and communicated claims status to patients.
- Obtained prior authorization and precertification for outpatient procedures.
- Prepared insurance claims for submission to clearinghouses or insurance companies.
- Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
Front Office Assistant
Skinner Family Dentistry
Fort Smith, AR
11.2020 - 11.2021
- Managed patient scheduling and appointment confirmations to enhance office workflow.
- Coordinated communication between dental staff and patients for improved service delivery.
- Assisted in patient intake processes, ensuring accurate data entry and document management.
- Developed and maintained organized filing systems for patient records and billing information.
- Implemented process improvements that increased efficiency in appointment handling and patient flow.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
Office Manager
Winborn Family Dentistry
Fort Smith, AR
06.2004 - 11.2020
- Oversaw patient scheduling and appointment confirmations to enhance office efficiency.
- Managed dental record maintenance and ensured data accuracy for compliance purposes.
- Facilitated patient check-in and check-out processes to optimize overall patient experience.
- Managed front desk operations by efficiently handling phone inquiries and directing calls.
Education
Education
Carl Albert State College
Poteau, OKHigh School Diploma - General studis
Arkoma High School
Arkoma, OK05.1995
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Customer relations
- Billing
- Scheduling and calendar management
- Payroll processing
- Clerical support
- Credit and collections
- Scheduling
- Scheduling coordination
Timeline
Office Manager
Harper Dental
11.2022 - Current
Insurance Coordinator
Parklane Dentistry
11.2021 - 11.2022
Front Office Assistant
Skinner Family Dentistry
11.2020 - 11.2021
Office Manager
Winborn Family Dentistry
06.2004 - 11.2020
Education
Carl Albert State College
High School Diploma - General studis
Arkoma High School