Wendy Mariel Espindola Gonzalez
Beaverton,OR
Overview
4
4
years of professional experience
1
1
Certification
Work History
Member Service Representative
OnPoint Community Credit Union
03.2023 - Current
- Product Knowledge: Maintained comprehensive knowledge of bank products and services, enabling me to make informed recommendations to members i.e credit cards, HELOCs, personal loans, etc.
- Problem-Solving: Proactively identified and resolved issues related to member's accounts, transactions, and loans, ensuring member's satisfaction
- Team Collaboration: Collaborated with colleagues to efficiently manage branch operations and provide seamless service to members
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
Prestige Beauty Advisor
Ulta Beauty Inc.
01.2022 - 03.2024
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Processed payments, entering sales in register for prompt customer service.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Service Experience Representative
Nordstrom
06.2021 - 09.2021
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Managed timely and effective replacement of damaged or missing products.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Exhibited high energy and professionalism when dealing with clients and staff.
Assistant Manager
Little Caesars
01.2020 - 11.2020
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored team members to enhance professional development and accountability in the workplace.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Associate of Science Oregon Transfer in Business -
Portland Community College
Portland, OR06.2025
High School Diploma -
Beaverton High School
Beaverton, OR06.2022
Skills
- Leadership
- Dependability
- Strong Communication
- Great time Management
- Teamwork
- Work Ethic
Certification
- Oregon Contractor License - April 2023
- Certified Lash Technician - August 2021
- Food Handlers Card - July 2021
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Member Service Representative
OnPoint Community Credit Union
03.2023 - Current
Prestige Beauty Advisor
Ulta Beauty Inc.
01.2022 - 03.2024
Service Experience Representative
Nordstrom
06.2021 - 09.2021
Assistant Manager
Little Caesars
01.2020 - 11.2020
Associate of Science Oregon Transfer in Business -
Portland Community College
High School Diploma -
Beaverton High School
- Oregon Contractor License - April 2023
- Certified Lash Technician - August 2021
- Food Handlers Card - July 2021
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