Wendy Guzman
Denver,CO
Summary
Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations.
Overview
4
4
years of professional experience
Work History
CSR
Fred Loya Insurance
11.2023 - Current
- Provided excellent customer service by handling inquiries and resolving issues in a timely manner
- Processed insurance policies accurately and efficiently
- Collaborated with team members to meet performance targets
- Maintained a high level of professionalism and attention to detail
Manager
I Hop
08.2020 - Current
- Managed a team of employees to ensure smooth operations and high customer satisfaction
- Implemented strategies to increase sales and optimize workflow processes
- Responsible for budgeting, scheduling, and resolving customer complaints
- Demonstrated leadership skills in a fast-paced environment
Server / To Go Specialist
TGI Fridays
Denver , CO
03.2023 - 09.2023
- Greeted guests and provided menus.
- Assisted in training new servers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
- Provided exceptional service to high volume of daily customers.
Server
Morning story
Aurora, CO
05.2023 - 08.2023
- Handled money transactions accurately while following company procedures for handling cash payments.
- Took orders from customers accurately and in a timely manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Delivered food orders promptly and courteously.
- Provided excellent customer service to ensure satisfaction.
Education
High School
Adams City High School
Commerce City07.2024
Skills
- Team Management
- Leadership
- Customer Service
- Sales Strategy
- Budgeting
- Safe Food Handling
- Strong Work Ethic
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
CSR
Fred Loya Insurance
11.2023 - Current
Server
Morning story
05.2023 - 08.2023
Server / To Go Specialist
TGI Fridays
03.2023 - 09.2023
Manager
I Hop
08.2020 - Current
High School
Adams City High School
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