Summary
Overview
Work History
Education
Skills
Timeline
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Wen Hsueh Lin

Fremont,CA

Summary

Proactive Customer Service Representative & Shipping Clerk with extensive experience handling high-stress situations and resolving customer complaints efficiently. Skilled in shipping procedures, international shipping, and maintaining accurate inventory records. Bringing a strong focus on order fulfillment, critical thinking, and problem-solving to advance career opportunities.

Overview

8
8
years of professional experience

Work History

Customer Service Representative & Shipping Clerk

WeCare Naturally LCC
Fremont, CA
09.2016 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Expedited order fulfillment, using advanced organizational skills to prioritize high-priority shipments efficiently.
  • Upgraded existing filing systems, creating an easily accessible repository of essential documentation related to all aspects of warehouse shipping activities.
  • Maintained accurate inventory records through diligent tracking and updating of stock levels.
  • Prepared detailed reports on shipment statuses, providing key insights into ongoing trends and potential areas for improvement in internal processes.
  • Checked and rechecked orders before packaging and shipping items.

Education

Associate of Science - Nursing

Tzu Chi University of Science And Technology
Taiwan

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Shipping Software
  • Workplace Cleanliness
  • Shipping and receiving
  • Shipping procedures
  • International shipping
  • Freight Knowledge
  • Package labeling

Timeline

Customer Service Representative & Shipping Clerk

WeCare Naturally LCC
09.2016 - Current

Associate of Science - Nursing

Tzu Chi University of Science And Technology

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Wen Hsueh Lin