Wenona White
Pine Bluff,AR
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
2
2
years of professional experience
Work History
Key Holder
Lane Bryant
Little Rock, AR
01.2015 - 01.2017
- Assisted customers with product selection and resolving complaints.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Provided feedback to management on customer needs and preferences to improve product offerings.
- Counted and balanced registers.
- Used Point of Sale register system to complete transactions.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Handled customer inquiries and complaints with professionalism and patience.
- Delegated work to staff, setting priorities and goals.
- Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
Education
High School Diploma -
Pine Bluff High School
Pine Bluff, AR05-1993
Some College (No Degree) - General Studies
University of Arkansas Pine Bluff
Pine Bluff, ARSkills
- Attention to detail
- Problem-solving
- Conflict resolution
- Organizational skills
- Written communication
- Task prioritization
- Critical thinking
- Flexible and adaptable
- Customer service
- Active listening
- Remote office availability
- Microsoft office
- Multitasking Abilities
References
References available upon request.
Timeline
Key Holder
Lane Bryant
01.2015 - 01.2017
High School Diploma -
Pine Bluff High School
Some College (No Degree) - General Studies
University of Arkansas Pine Bluff
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