Wenrui Li
Psychology And Economics
Toronto,ON
Summary
Proven track record in expanding customer bases and enhancing client satisfaction at SongJiang HuaZangSi (temple), improving skills in client service. Demonstrated ability to increase sales revenue through effective needs assessment and relationship building. Expert in fostering positive work environments and conducting insightful market research, contributing to significant project successes.
Overview
2
2
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Sales Representative
SongJiang HuaZangSi
Meishan , Sichuan
07.2024 - Current
- Expanded customer base through networking and relationship building, effectively engaging individuals aged 28-78.
- Enhanced client satisfaction by addressing concerns promptly and empathetically and providing exceptional service.
- Increased sales revenue by targeting the customers' potential needs and matched them with the most suitable products.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Volunteer Assistant
Neo Health Clinic
Toronto, South Dakota
12.2023 - 06.2024
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered incoming phone calls to process requests, transfer calls (20-30 incoming calls per day from customers) , or relay messages to appropriate personnel.
- Worked closely with Nurse Practitioner to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
Intimate Relationship Researcher
Chengdu AI AIJIA Company
Chengdu, Washington
06.2023 - 09.2023
- Gathered and organized information for research purposes.
- Conducted thorough literature reviews to identify gaps in knowledge and inform future research directions.
- Studied intimate relationships among romantic partners and parents with children, crafted psychology prompts to techniques like CBT, DBT, ACT, EFT, and IBCT
Mental Health Counseling Assistant
Spic Intern
05.2023 - 08.2023
- Enhanced group therapy sessions by facilitating open communication and fostering a supportive environment.
- Maintained accurate and up-to-date case records, ensuring compliance with ethical guidelines and confidentiality requirements.
- Optimized efficiency of counseling services by regularly reviewing internal processes for potential improvements or enhancements.
- Facilitated psychoeducational workshops aimed at increasing understanding of various mental health topics among clients and their families.
Research Assistant
SPRQL Lab, University of Toronto
06.2022 - 08.2023
- Analyzed the impact of social interactions on perceptions and approaches toward intergroup relations, particularly between strangers and friends.
- Participate actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
- Engaged in intricate study designs and data coding of online social media profiles.
- Monitored project timelines, ensuring timely completion of tasks while maintaining high-quality output.
Education
Bachelor of Science - Psychology
University of Toronto (st. George)
Toronto 09.2020 - 06.2024
Bachelor of Science - Economics
University of Toronto (St. George)
Toronto 09.2020 - 06.2024
Skills
Client Service
Customer Needs Assessment
Sales Development
Relationship Building
Product and service knowledge
Languages
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
French
Limited Working
Certification
Google Ads Search
Interests
Dancing, Hiking, and Badminton!
Timeline
Google Ads Search
09-2024
Sales Representative
SongJiang HuaZangSi
07.2024 - Current
Volunteer Assistant
Neo Health Clinic
12.2023 - 06.2024
Intimate Relationship Researcher
Chengdu AI AIJIA Company
06.2023 - 09.2023
Mental Health Counseling Assistant
Spic Intern
05.2023 - 08.2023
Research Assistant
SPRQL Lab, University of Toronto
06.2022 - 08.2023
Bachelor of Science - Psychology
University of Toronto (st. George)
09.2020 - 06.2024
Bachelor of Science - Economics
University of Toronto (St. George)
09.2020 - 06.2024
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