Wenzhuo Wang
Hickory,NC
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
3
3
years of professional experience
4
4
Certification
Work History
IT Specialist
Cable Material Center
06.2021 - 08.2022
- Created help desk tickets, troubleshot and resolved desktop issues.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Assigned system permissions and set up computers to assist with onboarding new employees
- Configured hardware, devices, and software to set up work stations for employees.
- Offered assistance in implementing and developing training programs.
- Generated reports to track performance and analyze trends.
- Developed and implemented preventive maintenance procedures.
- Collaborated with cross-functional teams to develop innovative IT strategies aligned with business goals.
Assistant Manager
Bubblys
06.2017 - 05.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Bachelor of Science - Computer Information System
12.2024
Associate of Science - Computer Science
05.2022
High School Diploma -
06.2019
Skills
- Active Learning
- Teamwork and Collaboration
- Attention to Detail
- Following Directions
- IT Troubleshooting
- IT Documentation
- Information Security
- Troubleshooting
- System Upgrades
- Network Administration
- Application installations
Accomplishments
- Completed intensive training in database fundamentals and software engineering.
Certification
- Microsoft Office Specialist (MOS) – Microsoft Office 365 and Office 2019 - Microsoft.
- Google IT Support Professional Certificate - Google
- IBM Data Science Professional Certificate – IBM.
Timeline
IT Specialist - Cable Material Center
06.2021 - 08.2022
Assistant Manager - Bubblys
06.2017 - 05.2020
Appalachian State University - Bachelor of Science, Computer Information System
Catawba Valley Community College - Associate of Science, Computer Science
Saint Stephens High School - High School Diploma,
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