Wesley Allen
Miami,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Manager
DoorLoop
Miami, FL
06.2022 - Current
- Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
- Performed regular follow-up calls with customers to ensure their satisfaction with products and services.
- Resolved customer complaints in a timely manner.
- Provided customer service support to retain customers and address any inquiries or complaints.
- Fostered collaboration among coworkers by creating group sessions to provide feedback to the rest of the company via actionable items.
Chat Supervisor
Apple
Miami, FL
08.2020 - 05.2022
- Monitored customer chat interactions, ensuring that all inquiries were addressed in a timely manner.
- Inspected closed chats for quality assurance purposes.
- Provided technical support to customers via chat platform.
- Collaborated with other departments to resolve customer issues quickly and efficiently.
Sales Agent
Allconnect
St. George, UT
02.2018 - 02.2019
- Identified customer needs and offered appropriate solutions to meet those needs.
- Developed relationships with customers in order to increase sales opportunities.
- Upsold additional products or services when applicable during phone calls.
- Made "Diamond Club", Top 10% salesman, 2 quarters in a row.
- Lead team in highest package percentage plan from successful upsells.
Education
Bachelor of Science - CyberSecurity
Florida International Institute
Miami, FL05-2025
Skills
- Complaint resolution
- Client relations and retention
- Skilled multi-tasker
- Inter-department collaboration
- Negotiation expert
- Expertise in sales
- Customer-focused
- Deadline-oriented
Certification
- Comptia A+ [2017]
- Comptia Net+ [2017]
Timeline
Customer Service Manager
DoorLoop
06.2022 - Current
Chat Supervisor
Apple
08.2020 - 05.2022
Sales Agent
Allconnect
02.2018 - 02.2019
- Comptia A+ [2017]
- Comptia Net+ [2017]
Bachelor of Science - CyberSecurity
Florida International Institute
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