Wesley Becker

Summary

I excel in fast paced environment that many consider high stress conditions. I consider myself a highly dedicated worker and find myself capable and able to thrive in any and all situations. I am seeking long term employment with TSC due to excellent service I have received over my years of patronage,

Overview

years of professional experience

Work History

Lead Auto Service Advisor

Mill's Fleet Farm

03.2021 - 09.2023

Maintained high customer satisfaction standards to meet or exceed targets.
Handled customer issues with confidence, using complex problem solving to provide effective resolution.
Suggested additional services to customers in order to meet upsell goals.
Pleasantly greeted customers and asked open-ended questions to better determine needs.
Upselling of items tailored to customer needs.
Assisted customers in seeking Credit Card applications and understanding of financing and credit.

Maintenance Technician

Self-employed

08.2010 - 08.2019

Operated varied hand and power tools to complete repairs.
Troubleshot equipment breakdowns and performed preventive maintenance.
Used problem-solving skills to alleviate issues efficiently with minimal supervision.
Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
Various mechanical and maintenance services from automotive to home.

Department Manager

Walmart Auto Center

08.2006 - 08.2010

Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
Communicated with managers of other departments to maintain transparency.
Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
Created and enforced department policies, procedures and standards to establish productivity and quality.
focused on generation of sales and services offered in the department.

Private Security Guard

Coconuts/Shagnastys/Jokers Night And Comedy Clubs

08.2003 - 08.2006

Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
served in a physical capacity when needed to assist Law Enforcement in removal of billerigent or intoxicated persons.

Active Duty Infantryman

United States Army

03.1998 - 07.2003

Operated wheeled and tracked vehicles and communications equipment.
Educated newer members on platoon inner workings, answered questions and provided advice on daily duties.
Prepared mission equipment for deployment and secured vehicles prior to transport.
Communicated updates on task completion to supervisors, maintaining smooth operations.
frequently trained to peak physical and mental conditioning as needed for direct combat.
trained and led subordanant soldiers in battle.

Education

Diploma - Computer Networking And Telecommunications

Kaplan University

Cedar Falls, IA

08.2010

Skills

Client Rapport-Building
Staff Training
Till Counting
Account Management
Sales and Marketing

Industrial Machinery
Home Construction
Automotive Expert
Logical problem solving skills
Ability to work with others

Timeline