Summary
Overview
Work History
Education
Skills
Timeline
Generic
Wesley Bevens

Wesley Bevens

Lafayette,NY

Summary

Detail-oriented warehouse leader with over two years of experience at Amazon. Adept at leading a team of 30 people and creating Standard of Work for Inbound Problem Solve departments. Skilled in training associates in 4 different areas of the business. Effective at taking ownership of training directives and ensuring departments are adequately trained and staffed. Proactively seeking new paths and roles to enhance skills and knowledge within the industry.

Overview

15
15
years of professional experience

Work History

Fulfillment Center Associate

Amazon
04.2023 - Current
  • IB Problem Solve Process Guide
  • IB Stow, Decant, Pack Singles, IB Problem Solve, Damageland Problem Solve, ISS Problem Solve
  • Learning Ambassador
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Worked effectively in fast-paced environments.

Certified Personal Banker

Five Star Bank
08.2022 - 04.2023
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
  • Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.

Team Member/Manager of Food Safety and Quality

Chick Fil A
02.2018 - 08.2022
  • Created Standard Operating Procedures (SOP) for Back of House and trained team members on new systems
  • Addressed and resolved customer complaints in polite and professional manner.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Managed team of 8

Shipping and Receiving Generalist

TCGplayer.com
06.2017 - 03.2019
  • Verified accuracy and quality of orders before delivery.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Organized and maintained supplies to support Outbound operations.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Customer Service/Trainer

Verizon Wireless
10.2010 - 05.2017
  • Developed lesson plans, instructional materials and promotional materials for Android and iOS training courses.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • Created and oversaw new technology and process implementation training programs for operations.
  • Monitored and reported technical issues to deliver quality customer service.
  • Developed and implemented strategies to deliver quality customer service.
  • Provided coaching and mentoring to employees.

Education

Bachelor of Arts - History

Houghton College
Houghton, NY
05.2010

Graduate Certificate - General Business

Liberty University
Lynchburg, VA
08.2017

Skills

  • Client support

  • Microsoft Office

  • Effective conflict resolution

  • Customer Training

  • Problem Solving

  • Individual coaching

  • Pallet jack use

  • Inventory error correction

  • Employee Training

Timeline

Fulfillment Center Associate

Amazon
04.2023 - Current

Certified Personal Banker

Five Star Bank
08.2022 - 04.2023

Team Member/Manager of Food Safety and Quality

Chick Fil A
02.2018 - 08.2022

Shipping and Receiving Generalist

TCGplayer.com
06.2017 - 03.2019

Customer Service/Trainer

Verizon Wireless
10.2010 - 05.2017

Graduate Certificate - General Business

Liberty University

Bachelor of Arts - History

Houghton College

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