Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Wesley Dulan

Stockton,CA

Summary

Accomplished Parts Specialist and Warehouse Supervisor with a proven track record at Energy Systems, enhancing operational efficiency and customer satisfaction. Skilled in warehouse operations and email communication, I spearheaded initiatives that increased revenue and achieved a 97% shipping accuracy. My leadership and customer service excellence have consistently exceeded expectations, fostering strong supplier relationships and optimizing inventory management.

Overview

11
11
years of professional experience

Work History

Parts Specialist

Energy Systems
01.2023 - Current
  • Issued parts to technicians to complete customers' repairs.
  • Drop ship orders remotely and by telephone to fulfill external customer generator requirements.
  • Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
  • Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
  • Implementing new processes via Iso 9001 standards.
  • Increase revenue by accessing a new dealer network, obtaining new dealers with cheaper parts.
  • Respond to 75-100 emails a day.
  • Developed strong relationships with suppliers, resulting in better pricing and improved availability of parts.
  • Oversee warehouse team.
  • Worked with vendors to place new orders, handle shortage and resolve defective parts issues.

Warehouse Supervisor

Energy Systems
08.2022 - 01.2023
  • Supervised warehouse operations by managing employees during shifts.
  • Supervised shipping and receiving, distribution and workplace safety.
  • Supervised shipping and handling operations.
  • Used warehouse management software to reconcile daily inventory.
  • Create a floor plan for all Energy systems warehouses to follow
  • Set the warehouse flow plan for all energy systems.
  • Inventory specialist
  • oversee crane operation drop off and pickups.
  • Optimized storage capacity by redesigning warehouse layout for maximum space utilization.
  • Developed strong relationships with suppliers to secure timely deliveries and maintain adequate inventory levels.
  • Coordinated cross-departmental efforts to ensure seamless communication between sales, procurement, and techs.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Developed and implemented policy and procedure updates to improve workflow and productivity.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.

Warehouse Lead

DHL Supply Chain
05.2020 - 07.2022
  • Trained employees on equipment operation and safety protocols.
  • Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
  • Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
  • Followed verbal and written instructions to properly move and ship products.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments. 97% shipping accuracy.
  • Facilitated cross-training amongst team members to enhance overall skillset and improve staff flexibility during peak seasons or absences.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.

Warehouse Worker

Home Depot
02.2019 - 04.2020
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 200 pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Shrink wrap pallets
  • Utilize electric pallet jack for heavy loads
  • forklift certified in stand on and sit down lifts.

Landscaping Foreman

Team EES
01.2014 - 01.2019
  • Collaborated with clients to develop custom landscaping plans that catered to their specific needs and preferences.
  • Trained new team members on company policies, procedures, and best practices in landscaping techniques to ensure consistent service quality.
  • Job walks with customer and biologist to ensure we met Department of fish and wildlife standards for endangered species in the area
  • Lead teams up to 12, dispatching each member to their job for the day
  • Scheduling services and materials needed for jobs
  • Invoicing customers
  • Evaluated site conditions, assessed plant health, and recommended appropriate treatment measures for optimal growth and maintenance.
  • Established strong vendor relationships for sourcing high-quality materials at competitive prices.
  • Conducted regular inspections of completed projects to monitor plant health and address any issues promptly for sustained customer satisfaction.

Education

High School Diploma -

Lincoln High School
Lincoln, CA
06.2013

Skills

  • Shipping and receiving
  • Warehouse Operations
  • Returns processing
  • Data entry
  • Email Communication
  • Verbal and written communication
  • Ordering parts
  • Customer Service
  • Invoice Processing

Accomplishments

  • Improved monthly sales by [18]%.
  • Supervised team of 12 staff members.
  • Improved annual sales by 15%

Additional Information

CPR certified.


Motivational speaker


Youth mentor.


Youth and teenage basketball coach

Timeline

Parts Specialist

Energy Systems
01.2023 - Current

Warehouse Supervisor

Energy Systems
08.2022 - 01.2023

Warehouse Lead

DHL Supply Chain
05.2020 - 07.2022

Warehouse Worker

Home Depot
02.2019 - 04.2020

Landscaping Foreman

Team EES
01.2014 - 01.2019

High School Diploma -

Lincoln High School

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Wesley Dulan