Wesley Fletcher Jr
Fairview Park ,OH
Summary
Dynamic and dedicated professional with exceptional customer service skills honed at BJ's Restaurant & Brewhouse. Proven ability to enhance guest experiences through effective multitasking and relationship management. Strong work ethic and attention to detail ensure quality service, while collaborative teamwork fosters a positive environment. Committed to exceeding performance goals and maintaining high standards.
Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Personable and adaptable individual with knack for delivering exceptional customer service and creating memorable dining experiences. Possesses strong understanding of menu offerings and food handling protocols, along with solid multitasking and communication skills. Able to contribute to positive dining atmosphere and ensure guest satisfaction.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
BJ's Restaurant & Brewhouse
North Olmsted, OH
05.2025 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Dietary Aide
Norrmandy Manor Senior Living
Rocky River, OH
04.2024 - 01.2025
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Followed all food safety regulations while preparing meals for patients.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Discarded outdated food products and maintained waste disposal procedures.
- Maintained accurate records of patient meal orders to ensure appropriate distribution of meals according to individual requirements.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Monitored food quality and freshness throughout day.
Garden Specialist
Lowes
Rocky River, OH
10.2023 - 03.2024
- Managed inventory of plants, tools, and supplies to ensure availability for various projects.
- Conducted regular site visits to assess garden health and provide maintenance services as needed.
- Developed custom maintenance plans, ensuring optimal plant growth and longevity.
- Collaborated with landscape designers to create cohesive and attractive outdoor spaces.
- Maintained strong relationships with vendors, suppliers, and subcontractors to ensure timely delivery of products or services necessary for project completion.
- Installed irrigation systems to provide efficient water management solutions in gardens.
- Achieved successful plant propagation through careful selection of cuttings and seeds.
- Enhanced garden aesthetics by designing and implementing visually appealing plant arrangements.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Maintained cleanliness and safety of job sites by properly disposing of waste and returning tools and equipment to proper storage locations.
Education
High School Diploma -
Fairview Park High School
Fairview Park, OHSkills
- Strong work ethic
- Exceptional customer service
- Hospitality service expertise
- Professional appearance
- Memory retention
- Team collaboration
- Supply restocking
- Quality control
- Quality improvement
- Suggestive selling
- Relationship management
- Inventory management
- Brainstorming ideas
- Friendly, positive attitude
Certification
- Licensed [Tow motor Specialist]
Timeline
Server
BJ's Restaurant & Brewhouse
05.2025 - Current
Dietary Aide
Norrmandy Manor Senior Living
04.2024 - 01.2025
Garden Specialist
Lowes
10.2023 - 03.2024
High School Diploma -
Fairview Park High School