Wesley Floyd
Bryan,TX
Summary
At the Aids Foundation of Houston, I spearheaded outreach initiatives, enhancing community awareness of mental health services, and expertly managed client cases, ensuring high satisfaction through problem-solving and referral coordination. My adeptness in crisis intervention and resource coordination significantly contributed to client progress and service accessibility.
Overview
10
10
years of professional experience
Work History
Benefits and Resource Counselor
Aids Foundation Of Houston
Houston, TX
02.1994 - 07.2004
- Coordinated outreach efforts within the local community to raise awareness about mental health services offered by the organization.
- Maintained accurate records of client progress using case management software systems.
- Interviewed clients individually and in groups to assess situations, capabilities and problems.
- Advised clients on options for accessing financial aid or other forms of assistance based on their individual circumstances.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified appropriate community resources and provided referrals for services.
- Monitored progress towards goal achievement through regular case reviews and updates.
Education
High School Diploma -
Evan E. Worthing
Houston, TX05-1986
Skills
- Needs assessment
- Referral coordination
- Emergency intervention
- Crisis intervention
- Resource coordination
- Problem-solving
- Substance abuse prevention
- Client needs assessment
References
References available upon request.
Timeline
Benefits and Resource Counselor
Aids Foundation Of Houston
02.1994 - 07.2004
High School Diploma -
Evan E. Worthing
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