CARLAICA SMITH
Boynton Beach,FL
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
14
14
years of professional experience
Work History
Benefits Counselor
Gallagher
09.2023 - Current
- Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans.
- Provided detailed information about benefits and limitations of different policies and programs.
- Provided assistance to plan participants by explaining benefits information to ensure educated selections.
Licensed Insurance Agent/Remote
American Health Marketplace
Boynton Beach, FL
05.2023 - 10.2023
- Handle Inbound calls with U65 prospective insureds to provide coverage options
- Identify and assess customers needs to achieve satisfaction
- Properly assessing income for tax credits
- Explain policy types and coverage
- Collect supporting documents and process payments
Contractor
Echelon
Nebraska City, NE
12.2022 - 04.2023
- Contributed to team-based environment to maintain line productivity and meet expected deadlines.
- Assembled component parts of items and completed hand-finishing of final products.
- Maintained assembly and production equipment to meet operational goals.
Independent Insurance Agent
Family First Life
Boynton Beach, FL
09.2021 - 12.2022
- Explained different options to prospective clients, encouraging sale of insurance policies that best fit needs.
- I sold Final Expense to seniors and veterans
- I sold Medicare Advantage plans to seniors
Enrollment Specialist
FBMC Management
Jacksonville , FL
09.2022 - 11.2022
- Developed training materials to educate staff on benefit plans available to them.
- Assisted employees with enrolling in benefit plans and explained plan options.
- Reviewed eligibility for medical insurance coverage and other benefit plans.
- Communicated effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits.
Driver
Uber
Boynton Beach, FL
04.2018 - 05.2022
- Picked up clients from specific locations to transport and drop off at destinations.
- Delivered goods and services to customers on time and in excellent condition.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
Customer Service Representative/ Remote
United Health Care: CSR
Boynton Beach, FL
10.2021 - 12.2021
- Handled new enrollments by entering customers' data, and reviewing information.
- Sold Medicare Advantage and supplement plans.
- Responded to member questions regarding plan benefits and provisions.
- Engaged in conversation with customers to understand their needs, resolve issues, and answer product questions.
- Managed a high volume of inbound and outbound customer calls.
Food and Nutrition Assistant
Kennestone Hospital
Marietta, GA
03.2017 - 04.2018
- Prepared meals by following recipes and determining group food quantities.
- Reviewed patient food allergies, calculated diet and restricted food choices from menu.
Customer Service Representative
Hhgregg
Fort Lauderdale, FL
03.2015 - 04.2017
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Educated customers on special pricing opportunities and company offerings.
Accountable Payable
Nationwide Relocation Services
Margate, FL
03.2011 - 02.2015
- Exceeded company sales goals for new policies.
- Classified and summarized financial data to compile and enter in financial records
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Matched orders with invoices and recorded required information.
Education
High School Diploma -
West Park High School
Hollywood, FL06.2007
Skills
- Verbal and Written Communication
- Dependable and Responsible
- Needs Assessment
- Data Entry
- Customer Service
- ACA knowledge
- FFM Certified
- Active Life and Health License
- Health Sherpa
- Microsoft office
- WFH Experience
Timeline
Benefits Counselor
Gallagher
09.2023 - Current
Licensed Insurance Agent/Remote
American Health Marketplace
05.2023 - 10.2023
Contractor
Echelon
12.2022 - 04.2023
Enrollment Specialist
FBMC Management
09.2022 - 11.2022
Customer Service Representative/ Remote
United Health Care: CSR
10.2021 - 12.2021
Independent Insurance Agent
Family First Life
09.2021 - 12.2022
Driver
Uber
04.2018 - 05.2022
Food and Nutrition Assistant
Kennestone Hospital
03.2017 - 04.2018
Customer Service Representative
Hhgregg
03.2015 - 04.2017
Accountable Payable
Nationwide Relocation Services
03.2011 - 02.2015
High School Diploma -
West Park High School
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