Summary
Overview
Work History
Education
Skills
Timeline
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WESLEY GUZMAN

Hudson,FL

Summary

Personable, friendly and solution-oriented in customer service with over 5 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction. Productive Call Center Representative with 1 years of experience building rapport with clients and providing quality support. Gifted in answering large volume of customer calls and resolving customer complaints. Recognized for consistently earning top customer satisfaction ratings.

Overview

6
6
years of professional experience

Work History

Call Center Representative

PetSmart Charities
Hudson, FL
02.2023 - 04.2024
  • Provided accurate information regarding products and services while upselling additional products when appropriate.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Updated customer accounts, addresses and contact information within call management databases.

Call Center Representative

GA Foods
St. Petersburg , FL
08.2021 - 08.2022
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Managed high-volume of inbound and outbound customer calls.

Deli Clerk

Publix Grocery Store
Clearwater, FL
04.2019 - 08.2021
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Followed recipes and customer requests to prepare meals.
  • Distributed new item samples to customers to provide opportunities for individuals to try products before purchase.
  • Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.

Hostess

Beachcomber Restaurant
Clearwater, FL
01.2019 - 04.2019
  • Received and recorded patrons' dining reservations.
  • Helped service staff handle demand by distributing food and beverages.
  • Accepted payments from guests for dine-in and take-out foods.
  • Operated cash registers to accept payments for food and beverages.
  • Took reservations from patrons by phone or online.

Breakfast Hostess

Hilton by Marriott
Clearwater, FL
06.2018 - 01.2019
  • Washed serving stations, utensils and equipment after each breakfast service.
  • Prepared fresh fruit, coffee and juices before breakfast opening each morning.
  • Watched breakfast space to quickly identify guest and restocking needs.
  • Engaged guests in conversation to understand needs and retrieve desired food items.

Education

High School Diploma -

Countryside High School
Clearwater, FL
05.2016

Skills

  • Call Center Operations
  • Customer Data Confidentiality
  • POS systems and ordering platforms
  • Building customer trust and loyalty
  • Fluent in Spanish and English

Timeline

Call Center Representative

PetSmart Charities
02.2023 - 04.2024

Call Center Representative

GA Foods
08.2021 - 08.2022

Deli Clerk

Publix Grocery Store
04.2019 - 08.2021

Hostess

Beachcomber Restaurant
01.2019 - 04.2019

Breakfast Hostess

Hilton by Marriott
06.2018 - 01.2019

High School Diploma -

Countryside High School

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WESLEY GUZMAN