Wesley Hudson
Pooler,GA
Summary
Results‑oriented management professional experienced in staff leadership, scheduling, problem‑solving, and customer service excellence. Currently pursuing a degree in Health Science and Information Systems & Analytics, with a strong interest in applying analytical skills, data accuracy, and workflow improvement to healthcare administration, informatics, or entry‑level analyst roles.
Overview
1
1
year of professional experience
Work History
Assistant Manager
LUV Carwash
Pooler, GA
06.2025 - 01.2026
- Managed the day-to-day operations to ensure efficient service delivery of the carwash and manage all employees and facilitated breaks/shifts for the team.
- Trained and mentored new staff on company protocols and customer service standards.
- Help facilitated staff meetings to align team goals with organizational objectives.
- Direct cars into the wash tunnels.
- Carry out visual inspections of vehicles to confirm their condition before sending them into the tunnel.
- Perform cleaning of facility and ensure everything is organized and kept in the appropriate place.
- Monitor inventory and supplies and assist with orders.
- Ensure adherence to all safety protocols and standard operating procedures.
- Properly address all customer escalations in a calm and collected manner.
- Perform other related duties as required and assigned.
- Assisted with recruiting, developing, and motivating teams to deliver the company's mission.
- Follow standard procedures for cash management to include daily reconciliations, audits, and deposits.
General Manager
Luv Carwash
Savannah, GA
02.2025 - 06.2025
- Recruited, trained, coached and developed all teammates.
- Created a culture of accountability within your site for LUV carwash operational procedures.
- Ensured compliance with LUV onboarding, orientation and training processes for all new teammates. Stayed up to date on all process changes and enhancements.
- Provided ongoing development, coaching and counseling to AGMs and high-potential hourly teammates.
- Partnered with HR on disciplinary issues including investigations and terminations.
- Partnered with District Manager to drive local volume and sales through strategic community outreach and marketing efforts.
- Partnered with District Manager on budget planning and forecasting.
- Managed incoming inquiries in a timely, pleasant manner. Follow-up on action items as needed, quickly and accurately.
- Reviewed Paylocity reporting and approve payroll information for all employees on time. Submit commissions on time through proper avenues.
- Completed all necessary checklists to standard and by associated deadlines.
- Ensured teammates are always using prescribed sales scripts and guide-on procedures.
- Ensured the site operates safely and in compliance with all regulatory, local, state and federal laws/regulations.
- Created genuine connections with customers and foster relationships through superior customer service to build membership sales.
- Created weekly schedule and manage site labor to LUV Car Wash standards.
- Walked site throughout shift to ensure site is operating safely, efficiently and up to the LUV standards of service. Converse with customers regularly to ensure customer satisfaction.
- Handled all customer issues/complaints. Worked with District Manager to resolve all issues in a timely manner that results in positive outcomes and customer-retention.
- Partnered with facilities to ensure all equipment is properly maintained, safely operated and maintenance requests are fulfilled in a timely manner to minimize site downtime.
- Performed other duties as assigned.
Car Wash Attendant/Sales Advisor
Whistle Car Wash
Pooler, GA
08.2024 - 02.2025
- Operated high-pressure washing equipment to ensure thorough vehicle cleaning.
- Assisted customers with service selection and answered inquiries about wash processes.
- Maintained cleanliness of work area and equipment, promoting safety compliance.
- Conducted quality checks on completed washes, ensuring standards met customer satisfaction.
- Highly motivated and target driven with a proven track record in membership sales.
- Excellent selling, communication, and negotiation skills.
- Maintained a regular and reliable level of attendance and punctuality.
- Performed miscellaneous job-related duties as assigned.
- Safely loading vehicles onto the car wash conveyor.
- Cleaned the tunnel and equipment.
Education
BBA - Information Systems & Analytics (ISA)
Georgia Southern University
Statesboro, GA12-2027
Bachelor of Science - BHS Health Science
Georgia Southern University
Savannah, GA12-2026
High School Diploma -
Benedictine Military School
Savannah, GA05-2021
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff management
- Employee scheduling
Timeline
Assistant Manager
LUV Carwash
06.2025 - 01.2026
General Manager
Luv Carwash
02.2025 - 06.2025
Car Wash Attendant/Sales Advisor
Whistle Car Wash
08.2024 - 02.2025
BBA - Information Systems & Analytics (ISA)
Georgia Southern University
Bachelor of Science - BHS Health Science
Georgia Southern University
High School Diploma -
Benedictine Military School