Abigail "Abby" Long
Bremen,GA
Summary
The front office of Whitesburg Elementary is where I grew up. While the school setting is the career I would choose for myself, teaching is not a plan for me. I am committed to the fact that I was born to serve in an office setting while offering solid skills in customer relations and support. I do not question my ability to handle the challenges of a fast-paced school office environment.
Key components as to applying for this position:
Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate tasks. Relationships and confidentiality. Value the fact that loyalty is key.
Overview
3
3
years of professional experience
Work History
Licensed Insurance Agent
The Whorton Agency
03.2023 - Current
- Assisted customers with inquiries about products and services via phone, email, and chat.
- Resolved customer issues efficiently by identifying problems, researching solutions, and following up on outcomes.
- Provided timely responses to customer questions and complaints in a professional manner.
- Generated reports based on customer data to identify trends and areas of improvement.
- Maintained an organized system of records related to customer service requests.
- Created detailed documentation of all customer interactions and transactions.
- Developed strategies for improving customer satisfaction ratings through surveys and feedback forms.
- Offered suggestions for new features that would improve the overall experience with our agency.
- Adhered to company policies when handling confidential customer information.
Bakery Clerk
McGee's Bakery
07.2021 - 03.2023
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
- Managed incoming bakery deliveries, verifying order accuracy and freshness of products upon arrival.
Education
Some College (No Degree) - Business Administration And Management
West Central Technical College
Waco, GASkills
- Client Relationship Management
- Client Account Management
- Client Service
- Goal Oriented Approach
- Professional Networking
- Customer Service
- Customer follow-up
- Bookkeeping Support
Affiliations
- Active in Church College group at Roopville Road Baptist Church
- Exercise and healthy lifestyle are my hobbies
- Decorating for myself and others and all things "home"
- Reading
Accomplishments
- Central High School Class of 2020 Honor Graduate
- Student Council, Key Club, Best Buddies, Beta Club, Spanish Honor Society
- Yearbook Staff
- Volleyball and Academic Letter 4 years
Timeline
Licensed Insurance Agent
The Whorton Agency
03.2023 - Current
Bakery Clerk
McGee's Bakery
07.2021 - 03.2023
Some College (No Degree) - Business Administration And Management
West Central Technical College