Wesley Lunsford
Austin
Summary
Detail-oriented Parts Specialist facilitating streamlined order processing and logistics management. Adept in customer support, problem solving, effective communication, and parts identification, prepared to utilize expertise to optimize departmental workflows and enrich customer experience.
Overview
3
3
years of professional experience
Work History
Parts Specialist
Teddy Morse's Cowboy Harley-Davidson of Austin
Austin
02.2023 - Current
- Facilitated customer identification and ordering of motorcycle parts and accessories.
- Maintained optimal inventory levels and organized stock for quick access.
- Processed orders and managed shipping logistics for timely customer deliveries.
- Utilized point-of-sale systems to monitor sales and inventory movements.
- Provided expert product knowledge regarding Harley-Davidson offerings to customers.
- Trained new staff on inventory management procedures and system usage.
- Processed returns, exchanges, and refunds efficiently to enhance customer satisfaction.
- Collaborated with management on projects aimed at improving departmental processes.
Education
Motorcycle/Small Engines Mechanic Certification - Motorcycles/Small Engines/Electrical
Austin Community College
Austin, Texas, TX05-2025
Skills
- Customer service and support
- Parts ordering and inventory management
- Shipping logistics and order processing
- Problem solving and technical troubleshooting
- Up-selling strategies
- Microsoft Office proficiency
Timeline
Parts Specialist
Teddy Morse's Cowboy Harley-Davidson of Austin
02.2023 - Current
Motorcycle/Small Engines Mechanic Certification - Motorcycles/Small Engines/Electrical
Austin Community College