Wesley Martin
Indianapolis,IN
Summary
In my role as head of customer service at Great Fermentations, I have been responsible for supporting customers with knowledge and products in person, via e-mail and phone. I seek to use my knowledge of communication and customer service in a professional environment, serving customers and developing my knowledge of processes and protocols for the benefit of the company and myself.
Overview
19
19
years of professional experience
Work History
HEAD OF CUSTOMER SERVICE
Great Fermentations
01.2014 - Current
- Promoted to head of customer service and head brewer
- Responsible for communication and customer support related to our products and services in person, via e-mail and phone
- Also responsible for product development, testing and troubleshooting, and serving as a liason between customers and product and equipment suppliers
- Responsible for international communication, shipping and sales to international customers, largely in East Asia, Europe and South America
CUSTOMER SERVICE SPECIALIST
Great Fermentations
01.2012 - 01.2014
- Worked in brewing sales, selling brewing and fermentation equipment and ingredients to home and professional brewers while providing expert advice and knowledge of our equipment and products to customers
SALES ASSOCIATE
The Magic Bus
01.2009 - 01.2012
- Worked in sales to provide exceptional customer service and knowledge of products to retail customers
TEACHER / HEAD FOREIGN TEACHER
Korea International Christian School
01.2006 - 01.2009
- Worked teaching kindergarten through high school classes and curriculum in English
- Learned Korean Language and after two years became head foreign teacher at the school
Education
BACHELOR OF ARTS - COMMUNICATION STUDIES
INDIANA UNIVERSITY
01.2005
Skills
- Focus on serving customers in a friendly and comforting matter
- Interest in communication, including foreign language, body language and contextual communication
- Positive, outgoing attitude that allows ease of interaction
- A love of travel and world cultures
Hobbies and Interests
- Interest in foreign languages: fluency in Japanese language - JLPT Level 3 Certification.
- Fluency in Korean.
- Basic Proficiency in French and Spanish.
- Hard-working and eager to learn as much as possible about serving customers and company protocols.
References
- Evan Cromer, Technical Support Supervisor, SRAM LLC
- John Blichmann, Owner, Blichmann Engineering
- Kristy Horn Sheeler, Executive Associate Dean, IUPUI Honors College
Timeline
HEAD OF CUSTOMER SERVICE
Great Fermentations
01.2014 - Current
CUSTOMER SERVICE SPECIALIST
Great Fermentations
01.2012 - 01.2014
SALES ASSOCIATE
The Magic Bus
01.2009 - 01.2012
TEACHER / HEAD FOREIGN TEACHER
Korea International Christian School
01.2006 - 01.2009
BACHELOR OF ARTS - COMMUNICATION STUDIES
INDIANA UNIVERSITY
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