Wesley Phillips
Bronx
Summary
Operations Leader and Project Manager with 10+ years of experience driving operational excellence, process improvement, and cross-functional performance in complex environments. Proven ability to lead large teams, execute strategic initiatives, and improve efficiency through data-driven decision-making and continuous improvement. Recognized for building high-performing teams and aligning operations with business objectives to deliver measurable results. Seeking to contribute operational leadership and strategic execution expertise to support organizational growth and long-term performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Director of Operations
Home Security Operations Center Cyber (HSOC)
09.2018 - Current
- Led organization-wide operations, maintaining constant alignment across leadership, staff, and vendors while reporting directly to the CEO
- Designed and enforced quality assurance protocols and process improvements that increased operational efficiency and internal capacity
- Owned financial operations (AP/AR), budgets, and execution of strategic objectives, ensuring on-time and on-budget delivery
Senior Operations Manager
Technical Arts Group
Moonachie, NJ
03.2025 - 12.2025
- Directed oversight of $50M+ in rental assets across audio, video, lighting, rigging, and power for national tours and large-scale productions
- Built Standard Operating Procedures SOPs across NJ & NY facilities, improving inventory accuracy, throughput, dock efficiency, and turnaround time
- Led and performance-managed 40+ cross-functional staff, aligning labor planning with fluctuating production and revenue demand
Records & Data Integrity Manager
US Department of Labor - Career Systems Development Corp
06.2024 - 03.2025
- Owned enterprise-wide records and data integrity across physical and electronic systems, ensuring compliance with legal and regulatory standards
- Delivered corporate-level reporting and analytics to senior leadership, providing metrics and insights across 10+ departments
- Implemented data governance, cybersecurity controls, and staff training programs to safeguard sensitive information and ensure audit readiness
Deputy District Director
F45 Training - Mad fitness group
Bethesda, MD
08.2022 - 07.2024
- Led multi-unit studio operations, managing staff performance, member experience, and adherence to corporate fitness standards
- Owned Profit & Loss management, budgeting, and financial forecasting while driving membership sales, retention, and upsell initiatives
- Recruited, trained, and developed coaches and front desk teams, building high-performing, retention-focused studio cultures
Lead Guide(AGM)/ Stock Manager
Walmart/Bonobos
New York, NY
02.2018 - 11.2021
- Managed staffing, scheduling, and training to maximize customer experience, revenue growth, and inventory accuracy
- Analyzed sales trends and Profit & Loss data to reduce costs while maintaining operational performance
- Designed and executed in-store marketing events that drove profitability and customer engagement
Race Operations Manager
Autobahn Indoor Speedway
Manassas, VA
05.2016 - 02.2018
- Supervised and motivated operational teams while serving as Manager on Duty, ensuring service excellence and Standard Operating Procedures (SOP) adherence
- Partnered with General Manager to execute marketing initiatives and community outreach to drive customer traffic
- Ensured full compliance with Virginia state safety regulations through daily inspections and audits
Parts Manager/Service Writer
Lustine Toyota
Woodbridge, VA
02.2014 - 05.2017
- Managed parts department operations, inventory control, purchasing, and vendor relationships to optimize fill rates and reduce obsolete stock
- Coordinated with service and sales teams to streamline parts flow, reducing service downtime and improving technician efficiency
- Diagnosed vehicle issues, prepared repair estimates, and communicated transparently with customers to drive trust and revenue
Education
Bachelor's degree - Business Management
Purdue University Global
Des Moines, IA05.2016
Skills
- Operations Management
- Project & Program Management
- People Leadership & Team Development
- Process Improvement
- Financial Management & P&L Ownership
- Data Analytics & Reporting
- Compliance, Risk & Quality Assurance
- Logistics, inventory & Asset Management
- Stakeholder & Executive Communication
- Sales, Retention & Revenue
Certification
- Six Sigma Green Belt
- Certified Scrum Fundamentals
- CPR Certification/ AED February 2025 to February 2027
Languages
English
Awards
Employee of the Quarter - Dept of Labor October 2024, January 2025, Most Outstanding Employee of the quarter
Timeline
Senior Operations Manager
Technical Arts Group
03.2025 - 12.2025
Records & Data Integrity Manager
US Department of Labor - Career Systems Development Corp
06.2024 - 03.2025
Deputy District Director
F45 Training - Mad fitness group
08.2022 - 07.2024
Director of Operations
Home Security Operations Center Cyber (HSOC)
09.2018 - Current
Lead Guide(AGM)/ Stock Manager
Walmart/Bonobos
02.2018 - 11.2021
Race Operations Manager
Autobahn Indoor Speedway
05.2016 - 02.2018
Parts Manager/Service Writer
Lustine Toyota
02.2014 - 05.2017
Bachelor's degree - Business Management
Purdue University Global