Wesley Rodriguez Torres
Conroe,TX
Summary
Top-performing customer service representative with extensive experience assisting customers through phone, email and chat support. Capacitated in the technology and computer area with office 365 knowledge, excellent verbal and written communication skills in English and Spanish; with the ability to multitask and work under pressure, A good team player when it comes to work in groups, organized and with great personal and professional motivation with great customer service and Problem-Solving skills.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Holiday Inn Club Vacations Resort
02.2023 - Current
- Keeping front desk tidy and presentable with all necessary material.
- Greeting and welcoming guests as they approach the front desk.
- Answering questions and addressing complaints.
- Answer all incoming calls and redirect them or keep messages.
- Check, sort and forward emails.
- Monitor office supplies and place orders when necessary.
Customer Service Rep
Teleperformance
04.2020 - 01.2023
- Manage large amounts of incoming phone calls.
- Identify and assess customers’ needs to achieve satisfaction.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
Customer Service and Technical Support
Samsung/Alorica
01.2019 - 03.2020
- Handling customer complaints.
- Assists customers with solving problems(Troubleshoot technical issues customers might encounter while using the company's products)
- Keeping records of customer interactions, transactions, comments, and complaints.
- Answering customer questions about the company, products, or services.
Health care expert
CCD Alorica
01.2017 - 01.2019
- Discuss the pros and cons of each policy to customers.
- Maintain detailed customer records.
- Handle policy renewals.
- Respond to clients' questions and concerns.
- Arrange a payment method once a customer agrees to a policy.
- Follow up on client claims.
- Finding the providers for the customers and setting up doctor's appointments.
Education
English language technician -
Dominico Americano Institute
Associate of Applied Science -
Liceo Secundario Librado Eugenio Belliard
Bachelor's degree in Hospitality -
University of Houston
Houston, TXSkills
- Bilingual (English and Spanish)
- Customer service
- Web developer
- Computer skills
- Health care expert
- Technical Support
- Customer Service
- Listening Skills
- Problem-solving skills
- Scheduling
- Verbal and written communication
- Administrative Support
- Issue handling
References
- Jean Gonzales, 809-480-9079, Supervisor
- Peter Newborn, 307-716-5210, Manager
- Sildian Paulino, 849-657-0787, Sup
Hobbies and Interests
- READING
- TRAVEL
- PHOTOGRAPHY
- MOVIES
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Holiday Inn Club Vacations Resort
02.2023 - Current
Customer Service Rep
Teleperformance
04.2020 - 01.2023
Customer Service and Technical Support
Samsung/Alorica
01.2019 - 03.2020
Health care expert
CCD Alorica
01.2017 - 01.2019
English language technician -
Dominico Americano Institute
Associate of Applied Science -
Liceo Secundario Librado Eugenio Belliard
Bachelor's degree in Hospitality -
University of Houston
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