Wesley Sakamoto
Parker,CO
Summary
Retired professional seeking part time employment; preferably overnight hours. Considerable management and customer service experience.
Overview
5
5
years of professional experience
Work History
Quality Assurance Specialist
Specialized Loan Servicing LLC
2015.12 - 2020.07
- Mentored junior QA specialists, fostering a culture of continuous learning and professional growth.
- Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
- Streamlined the documentation process, ensuring adherence to industry standards and regulatory requirements.
Customer Service Representative
In Touch 24/7
2015.03 - 2015.12
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Skills
- Regulatory Compliance
- Documentation and Reporting
- Issue Resolution
- Team Collaboration & Training
- Non-Compliance Assessments
- Performance Monitoring
- Quality Assurance
- Relationship Building
- Customer Service
- Team Leadership
Heather's Pantry Food Bank - Parker CO
Organize donations from various area vendors, repackage and provide to people in need.
Eagle Academy
Volunteer at area alternative High School by cooking and serving meals to students. Includes pick up and delivery of food and personal items donated by Heather's Pantry Food Bank.
Stand Up Comedian & Women's Roller Derby Coach
Denver area stand up comic 1989-1992. I've got jokes. Coach of Rocky Mountain Roller Girls, High City Derby Diva's, D-Town Derby, and Southside Derby Dames 2007-2017.
Timeline
Quality Assurance Specialist
Specialized Loan Servicing LLC
2015.12 - 2020.07
Customer Service Representative
In Touch 24/7
2015.03 - 2015.12
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