Wesley Snyder
Brunswick,ME
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
14
14
years of professional experience
Work History
General Manager
Hyde Park Ventures
07.2023 - Current
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Five Guys Standard
- Food safety and Steritech ready
General Manager
Hyde Park Ventures
01.2019 - 07.2023
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Assistant Manager
Third EMP Holdings
01.2017 - 01.2019
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Assistant Manager
Third EMP Holdings
12.2016 - 12.2017
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Developed strategy to increase sales and drive profits.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Shift Leader
Third EMP Holdings (Five Guys)
01.2014 - 12.2016
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Enforced company policies and regulations with employees.
- Actively participated in community events on behalf of the company, strengthening brand awareness within the local area.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
Line Cook Trainer
Applebee's Grill + Bar
09.2009 - 08.2015
- Implemented training for front-of-house team members to understand kitchen procedures.
- Identified program successes and failures based on student assessments and course reviews.
- Observed and evaluated students' work to determine progress, provide feedback, and make suggestions for improvement.
- Stayed current on specialized kitchen terminology and menu item abbreviations to best train workers for fast-paced work.
- Mentored junior line cooks, fostering a team-oriented environment focused on collaboration and continuous improvement.
- Trained cooks to maintain clean, organized and sanitary workstations.
- Directed team in off-peak ingredient preparation and restocking work.
- Supported management strategies to build cooperative and skilled kitchen team.
Crew Member
Third EMP Holdings
06.2013 - 01.2014
- Assisted other team members to achieve goals.
- Operated cash register to ring up final bill and process various forms of payment.
- Replenished serving stations with fresh food and cleaned up spills.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Worked front counter, drive-thru and other areas.
Education
High School Diploma -
Morse High School
Bath06.2004
Skills
- Schedule Management
- Troubleshooting expertise
- Employee Development
- Hiring and Onboarding
- Team Oversight
- Deadline-oriented
- Teamwork and Collaboration
- Relationship Building
- Staff Management
Timeline
General Manager
Hyde Park Ventures
07.2023 - Current
General Manager
Hyde Park Ventures
01.2019 - 07.2023
Assistant Manager
Third EMP Holdings
01.2017 - 01.2019
Assistant Manager
Third EMP Holdings
12.2016 - 12.2017
Shift Leader
Third EMP Holdings (Five Guys)
01.2014 - 12.2016
Crew Member
Third EMP Holdings
06.2013 - 01.2014
Line Cook Trainer
Applebee's Grill + Bar
09.2009 - 08.2015
High School Diploma -
Morse High School
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