Wesley Wells
Tupelo,MS
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Sherwin Williams Corporation
05.2018 - 08.2021
- Processed customer service orders promptly to increase customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of paint products and services and creating welcoming, positive experiences.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Sought ways to improve processes and services provided.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bachelor of Arts - Italian
University of Mississippi
University, MS12.2024
Skills
- Calm and Professional Under Pressure
- Call Management
- Computer Skills
- Warehousing functions
- Critical Thinking
- Assertiveness
- Money handling abilities
- Transaction Processing
Honors and Activities
- Recipient of Customer Service Award for highest survey ratings
- Member of Italian Speakers Club
Languages
Italian
Full Professional
English
Native or Bilingual
References
Michael Poland, Manager
Sherwin Williams Corporation
526 W Main St.
Tupelo, MS 38804
662-842-4882
Dr. Kristi Luse, Director of PUL Alliance
CREATE Foundation
213 W Main St.
Tupelo, MS 38804
662-844-8989
Kay Collins, Educator
Tupelo Public School System
72 S Green St.
Tupelo, MS 38804
662-841-8850
Timeline
Customer Service Representative
Sherwin Williams Corporation
05.2018 - 08.2021
Bachelor of Arts - Italian
University of Mississippi
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