Wesley Wess Charles
West Palm Beach
Summary
Dynamic Assistant Manager at Publix Super Markets with a proven track record in enhancing customer satisfaction and streamlining retail operations. Skilled in team leadership and conflict resolution, I successfully fostered a positive work environment while managing inventory to reduce costs and ensure product availability. Committed to delivering exceptional service and motivating teams to achieve goals.
Overview
16
16
years of professional experience
Work History
Assistant Manager
Publix Super Markets
04.2007 - 01.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Education
Associate of Arts - Fashion Design
Art Institute of Fort Lauderdale
Fort Lauderdale, FL07-2017
Diploma - Massage Therapist
Medvance Institute of West Palm Beach
West Palm Beach, FL06-2009
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Goal setting
- Workload management
- Conflict resolution
- Retail operations
- Team building
Languages
English
Full Professional
French
Full Professional
Timeline
Assistant Manager
Publix Super Markets
04.2007 - 01.2023
Associate of Arts - Fashion Design
Art Institute of Fort Lauderdale
Diploma - Massage Therapist
Medvance Institute of West Palm Beach
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