Brandon Gallagher
Easton,PA
Summary
Dedicated UPSer with experience carrying out dispatching activities using team management and complex problem-solving skills. Resourceful at juggling multiple tasks when scheduling deliveries, optimizing routes and prioritizing jobs. Practiced in opening, delegating and communicating with speed and accuracy.
Overview
6
6
years of professional experience
Work History
Dispatch Supervisor
United Parcel Service, UPS
Easton, PA
08.2021 - Current
- Mentored, trained and managed team of 260 Feeder drivers and offered insight and direction, helping boost overall performance.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Monitored changes in delivery schedule and communicated changes to customers.
- Worked closely with Hub Operations supervisors to dispatch and assign loads.
- Reported delays, accidents or other traffic and transportation situations.
- Trained employees on triaging and dispatching procedures to properly handle daily calls.
- Alerted personnel of road and weather hazards to minimize accidents and delays.
- Answered customer requests with information about product availability, shipping information and status updates.
- Kept detailed and updated records of calls in physical and electronic databases.
Operations Supervisor
United Parcel Service, UPS
Easton, PA
08.2018 - 08.2021
- Trained, mentored and motivated employees to maximize team productivity.
- Disseminated safety information and monitored employee compliance with regulatory and organizational policies.
- Built and developed employee talent to drive engagement, resulting in advancement within company.
- Drove standardized best practices and leveraged support functions to optimize operational performance while meeting goals.
- Implemented process innovations to improve overall performance and reduce labor costs.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Utilized active listening skills to quickly resolve problems and escalated larger issues to the Operations Manager.
Education
Bachelor of Science - Exercise Science
Lock Haven University of Pennsylvania
Lock Haven, PA05.2017
GED -
Belvidere High School
Belvidere, NJ06.2013
Skills
- Delivery Procedures
- Monitoring Field Personnel
- Service Planning
- Delegating Work
- Adjusting Routes
- Dispatch Recordkeeping
- Effective Communications
- Verbal and Written Communication
- Customer Request Management
- Traffic Monitoring
- Personnel Monitoring
- Mentoring and Training
Timeline
Dispatch Supervisor
United Parcel Service, UPS
08.2021 - Current
Operations Supervisor
United Parcel Service, UPS
08.2018 - 08.2021
Bachelor of Science - Exercise Science
Lock Haven University of Pennsylvania
GED -
Belvidere High School
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