Wessam Salama
East Brunswick,NJ
Summary
Compassionate social volunteer with several years of comprehensive experience providing social services to various groups of people to aid with day-to-day issues. Well-versed in assessing children strengths, advocating for children resources and conducting thorough home and community visits. Kind and respectful professional with demonstrated conflict resolution skills and strong decision-making abilities.
Overview
29
29
years of professional experience
Work History
Front Desk Receptionist
Girgis Family Medicine
South River, NJ
07.2022 - Current
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Responded to customer inquiries via phone, email, and in person.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Assisted with scheduling appointments for clients and visitors.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled sensitive information in a confidential manner.
- Updated customer information in databases regularly to ensure accuracy of records.
- Explained policies and procedures to visitors.
Volunteer
CHURCH
Old Bridge, NJ
03.2020 - Current
- Attended weekly meetings to discuss progress and future initiatives.
- Provided assistance to staff in the daily operations of the organization.
- Collaborated with other volunteers to create a positive work environment.
- Offered support and assistance to community members.
- Patience to work through complex cases and with children who need longer periods of time to make progress, to empowers understanding the children situation and avoid hasty decision-making and frustration that can lead to costly errors and poor outcomes for the child.
- Active listening to understand and identify a child’s needs. Listening carefully, concentrating, asking the right questions, and utilizing techniques such as paraphrasing and summarizing and to engage and establish trust with child.
- Knowledgeable, respectful and responsive to cultural beliefs and practices, as working effectively with children from diverse backgrounds.
Paraprofessional
south river elementary school
, NJ
09.2020 - 06.2022
- Helped implement behavior management strategies for individual students.
- Assisted in the implementation of educational programs for special needs children.
- Supervised small groups of students during instruction time.
- Facilitated communication between educators, administrators, and parents regarding student progress.
Teacher's Assistant
Ministry Of Education
Alexandria, Egypt
09.1995 - 05.2019
- Encouraged positive social behaviors among students through role modeling and conflict resolution techniques.
- Provided individualized assistance to students with special needs in the classroom.
- Supervised students during lunchtime, field trips, assemblies, and other activities.
Education
Bachelor of Arts - Special Needs
Alexandria University
Egypt05-2002
Bachelor of Arts - Education
Alexandria University
Egypt05-1995
Skills
- Effective Planning
- Scheduling appointments
- Customer Service
- Listening Skills
- Problem-solving skills
- Analytical mastery
- Conflict Management
- Risk Assessment
- Service planning
- Behavioral Counseling
- Applied Behavioral Analysis
- Analytical Thinking
- CPR, First Aid, AED
- Attention to Detail
- Disability Support
Timeline
Front Desk Receptionist
Girgis Family Medicine
07.2022 - Current
Paraprofessional
south river elementary school
09.2020 - 06.2022
Volunteer
CHURCH
03.2020 - Current
Teacher's Assistant
Ministry Of Education
09.1995 - 05.2019
Bachelor of Arts - Special Needs
Alexandria University
Bachelor of Arts - Education
Alexandria University
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