Summary
Overview
Work History
Education
Skills
Timeline
Generic

Whitley Lewis

Philadelphia,PA

Summary

Proven leader with a track record of enhancing customer satisfaction and streamlining operations at TJX. Excelled in cash handling accuracy and staff training, boosting efficiency and safety. Skilled in customer service management and leadership development, consistently achieving positive outcomes through strategic task delegation and team mentoring.

Overview

12
12
years of professional experience

Work History

Coordinated/key Holder

TJX
Deptford NJ
09.2021 - Current
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Streamlined opening and closing procedures as integral member of store staff.

Receiving Supervisor

Burlington Coat Factory
Turnersville, NJ
03.2018 - 10.2021
  • Ensured safe working environment by enforcing safety protocols, leading toolbox talks, and providing necessary personal protective equipment.
  • Directed and coordinated roles and responsibilities of receiving floor staff with efficiency and intelligence.
  • Facilitated seamless communication between management and team members by conducting regular meetings, addressing concerns and providing updates on department initiatives.
  • Improved warehouse efficiency by streamlining receiving processes and implementing best practices.
  • Provided training to new team members, ensuring quick integration into daily operations and adherence to company policies.
  • Developed strong relationships with carriers, resulting in improved communication and timely deliveries of inbound shipments.

Cast Member

Disney Store
Deptford, NJ
03.2018 - 09.2021
  • Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
  • Implemented problem-solving skills when addressing unexpected challenges or changes within the workplace setting.
  • Maintained cleanliness and organization throughout various areas, contributing to an enjoyable atmosphere for guests.
  • Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction.
  • Handled cash transactions effectively, ensuring accuracy and adhering to company policies for financial security.
  • Promoted sales of merchandise by showcasing product features and benefits through engaging interactions with guests.

Key Holder Supervisor

The Children's Place
Voorhees, NJ
02.2013 - 08.2018
  • Completed store opening and closing procedures.
  • Counted out cash drawers and balanced totals.
  • Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Mentored new sales associates to contribute to store's positive culture.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.

Education

HS Diploma -

Pleasantville High School
Pleasantville, NJ
06.2006

Skills

  • Customer Service
  • Cash Handling
  • Cash Handling Accuracy
  • Training and mentoring
  • Customer Service Management
  • Staff Training and Development
  • Safety enforcement
  • Task Delegation
  • Employee Scheduling
  • Flexible Work Schedule
  • Leadership Development

Timeline

Coordinated/key Holder

TJX
09.2021 - Current

Receiving Supervisor

Burlington Coat Factory
03.2018 - 10.2021

Cast Member

Disney Store
03.2018 - 09.2021

Key Holder Supervisor

The Children's Place
02.2013 - 08.2018

HS Diploma -

Pleasantville High School

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Whitley Lewis