Whitnee Morgan
Queen Creek ,Arizona
Summary
Dedicated customer service and quality assurance professional with a proven track record of delivering exceptional experiences to clients. Skilled in effectively resolving customer inquiries and concerns, ensuring satisfaction and loyalty. Adept at maintaining high standards of quality control, consistently exceeding expectations, and driving continuous improvement. Strong attention to detail and excellent problem-solving abilities contribute to a seamless customer experience.
Overview
21
21
years of professional experience
Work History
Dog Trainer/ Owner
Superstition K9 Training
Queen Creek, AZ
07.2018 - Current
- Consulted with owners to discuss behavioral concerns and determine final goals.
- Kept animals stimulated with variety of enrichment activities.
- Trained animals to respond to specific cues from both owners and handlers.
- Watched dogs for triggers, signs of aggression and pack behaviors to formulate possible solutions.
- Collaborated with fellow trainers to develop new strategies and approaches, resulting in improved client satisfaction rates.
- Worked individually with dogs on track for higher-level certifications in obedience and show performance.
- Daily communications with potential clients, via email, video call, text, messenger, and via our website.
- Advertising for business, making videos, sending invoices.
Quality Assurance Manager
Moving Apt
Miami, FL
01.2016 - 01.2019
- Calling customer to confirm their moving inventory, addresses, pick up and delivery info, truck restrictions, COI info, correct pricing if needed (entire Quality Assurance Process)
- Answering multiple phone lines (high call volumes), going through high volume of emails daily
- Assisting customer via phone call with their moving company if there is any kind of issues that may arise
- Making Daily/ weekly appointments for customers, and keeping a very organized schedule
- Dispatching customers jobs to local moving companies
- Taking over customer service and other positions within the company while others are out of the office
Supervisor/ Barista
Starbucks
Miami, FL
01.2004 - 01.2016
- Took inventory, pulled food for next shift, set up new promotions and coffee wall
- Make deposits, count down the safe before and after my shift, count all drawers down
- Managing the employees during my shift, Handing out specific tasks and breaks to employees
- Opening cleaning duties and nightly cleaning duties depending on what shift I had
- Making coffee beverages, cashiering to take over for employees
Education
High School -
Selah High School
06.2006
Skills
- Proficient in Microsoft Word, excel, spreadsheets, Docusign, typing
- Adaptability
- Punctual
- Tech savvy
- Multitasking
- Problem solving
- Teamwork skills
- Communication skills
- Attention to detail
- Time management skills
- Work ethic
References
Available upon request.
Key Qualifications
- Years of experience in conflict resolution, critical thinking, communication skill, problem solving and customer service.
Timeline
Dog Trainer/ Owner
Superstition K9 Training
07.2018 - Current
Quality Assurance Manager
Moving Apt
01.2016 - 01.2019
Supervisor/ Barista
Starbucks
01.2004 - 01.2016
High School -
Selah High School