Summary
Overview
Work History
Education
Skills
Timeline
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Whitney Allen

Kosciusko,MS

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience

Work History

Ticket and Gate Agent

Delta Air Lines, Inc
07.2023 - 11.2023
  • Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
  • Assisted customers with ticketing and baggage check-in requirements.
  • Managed over 400 passenger check-ins per day by verifying customers' travel documentation.
  • Tagged and transferred baggage from scales to designated conveyor belt.
  • Communicated with site personnel by relaying information via radio calls.
  • Sold, printed and reissued available tickets to customers at check-in.

Bank Teller

Wells Fargo
10.2022 - 03.2023
  • Answered over 50 customer inquiries regarding account balances, transaction history, services charges, and interest rates per day.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Counted and packaged currency and coins.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.

Finance Coordinator

Baptist Attala Medical Center
06.2020 - 08.2021
  • Created and verified invoices.
  • Gathered and collected all financial information for business and verified accuracy in system.
  • Oversaw accounts payable and receivable transactions.

Registrar Coordinator

St. Dominic's Hospital
01.2020 - 06.2020
  • Verified paperwork accuracy and checked for completion prior to processing.
  • Organized, reviewed and filed paperwork for secure recordkeeping.
  • Greeted every guest with personable approach and provided knowledgeable service.
  • Processed registrations with attention to compliance with operational policies and standards.
  • Updated computer system with latest information to keep records current and accurate.

Customer Service Retention Specialist

Comcast
01.2018 - 10.2019
  • Adhered to appropriate legal scripting when required.
  • Developed product demonstrations and presentations for customers.
  • Made hundreds of sales calls weekly to existing and new customers for business growth.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Cycle Counter

IMS Logistics
02.2014 - 03.2016
  • Located missing or mislabeled products, researched paperwork discrepancies and updated computer database.
  • Performed full audits each day and documented results.
  • Completed daily cycle counts of products, components and raw materials.

Education

Salesperson Pre-License -

Mississippi Realtor Institute
4274 Lakeland Dr Flowood, MS
05.2022

Ethel High School
Ethel, MS
05.2006

Skills

  • Client Satisfaction
  • Customer Communication
  • Information Assistance
  • Client Inquiries
  • Computer Proficiency
  • Time Management
  • Disability Assistance
  • Adaptability and Flexibility
  • Flight Scheduling Knowledge
  • First Aid Training

Timeline

Ticket and Gate Agent

Delta Air Lines, Inc
07.2023 - 11.2023

Bank Teller

Wells Fargo
10.2022 - 03.2023

Finance Coordinator

Baptist Attala Medical Center
06.2020 - 08.2021

Registrar Coordinator

St. Dominic's Hospital
01.2020 - 06.2020

Customer Service Retention Specialist

Comcast
01.2018 - 10.2019

Cycle Counter

IMS Logistics
02.2014 - 03.2016

Salesperson Pre-License -

Mississippi Realtor Institute

Ethel High School

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Whitney Allen