Whitney Anthony
Raleigh,NC
Summary
Proactive and caring worker with 5 years of experience with children, teens, and adults combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference.
Overview
8
8
years of professional experience
Work History
Fax Processor
CIOX HEALTH, Health Information Managment
Raleigh, NC
08.2022 - Current
- Entered data into computer tracking system and filed paperwork according to procedures.
- Met daily production goals
- Received and reviewed incoming documents and materials.
- Interacted regularly with peers and management to pursue continuous improvement of facility operations and promote teamwork-focused environment.
Customer Service/Tech Representative
Verizon Wireless
09.2021 - 04.2022
- Answer incoming customer calls to solve their billing, account, and/or technical concerns
- Utilize various computer programs to research customer issues
- Virtually collaborate with colleagues and members of leadership through email, Slack mes- saging, and virtual meeting rooms
Texas Works Advisor II
Texas Health and Human Services Commission
Abilene, TX.
02.2020 - 09.2021
- Determine client eligibility for various public assistance programs
- Use various computer programs including Microsoft word, Microsoft excel, and Outlook
- Accept incoming calls and/or make cold calls to obtain required information to deter- mine client eligibility/verification
Parent-Aide/Intensive In-Home Counselor
Family Service of Roanoke Valley
Roanoke, VA
08.2018 - 09.2019
- Provide parent-aide services to families in the community
- Provide intensive in-home counseling services to youth and adolescents
Lead teacher
Kingdom Kids Childcare
07.2015 - 05.2019
- In toddler classroom, children ages 2-3 years
- Co-lead teacher of Preschool 2 classroom, children ages 4-5 years
Intern
Roanoke County Public Schools
05.2017 - 12.2017
- Under school social worker overseeing a portion of schools within the county
- Participated in writing reports, attending meetings, court hearings, home-visits, and con- ducting check-in sessions to address student attendance, behavioral, psychosocial, and familial needs
Guest Services/Barista
Target/Starbucks
Roanoke, VA
11.2014 - 07.2015
Education
Master of Social Work -
Radford University
08.2019
Bachelor of Arts - Sociology
Lynchburg College
08.2014
Skills
- Customer Account Management
- Efficient and Detail-Oriented
- Organization and Attention to Detail
- Problem-Solving Techniques
- Active Listening
- Teamwork and Collaboration
Timeline
Fax Processor
CIOX HEALTH, Health Information Managment
08.2022 - Current
Customer Service/Tech Representative
Verizon Wireless
09.2021 - 04.2022
Texas Works Advisor II
Texas Health and Human Services Commission
02.2020 - 09.2021
Parent-Aide/Intensive In-Home Counselor
Family Service of Roanoke Valley
08.2018 - 09.2019
Intern
Roanoke County Public Schools
05.2017 - 12.2017
Lead teacher
Kingdom Kids Childcare
07.2015 - 05.2019
Guest Services/Barista
Target/Starbucks
11.2014 - 07.2015
Master of Social Work -
Radford University
Bachelor of Arts - Sociology
Lynchburg College
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