Whitney Armstead
Duluth,GA
Summary
Dynamic professional with the ability to adapt, excelling in quality control and attention to detail. Adept at multitasking and delivering exceptional customer service, I effectively managed sensitive information while enhancing operational efficiency. Recognized for my ability to thrive under pressure, I consistently contributed to improved service delivery and client satisfaction.
Overview
9
9
years of professional experience
Work History
Grossing Technician II
Quest Diagnostics
Tucker, GA
03.2025 - Current
- Always maintains strict confidentiality and protects patient information
- Ensures specimen integrity upon receipt and throughout the entire macroscopic examination process
- Performs routine activities involved in the preparation of surgical specimens for histologic processing, according to delineation of privileges, policies, and procedures
- Sets up necessary equipment, supplies, and specimens for macroscopic examination
- Describes gross anatomic features of biopsies or routine, uncomplicated surgical specimens without selective sampling
- Dictates a macroscopic description for routine, uncomplicated surgical specimens without selective sampling, including anatomic site, measurements and dimensions, weight, count, color, and any abnormal findings according to written policies and procedures
- Places tissue in a correctly identified cassette for histologic processing
- Escalates non-routine or complex specimens to the pathologists’ assistant or pathologist
- Assists pathologists’ assistants and pathologists with postmortem examinations
Client Service Representative
VCA Becker Animal Hospital
Homewood, AL
04.2018 - 02.2019
- Managed communication between clients and internal teams, ensuring seamless service delivery.
- Collaborated with team members to resolve client issues efficiently, fostering a cooperative environment.
- Assisted clients with inquiries, providing timely and accurate information to enhance satisfaction.
- Trained on company products and services to effectively address client needs and concerns.
- Supported appointment scheduling and follow-ups, contributing to streamlined operations.
- Maintained organized records of client transactions, aiding in efficient retrieval of information.
- Adapted quickly to new processes and technologies to enhance overall service efficiency.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained cleanliness and organization of reception area to enhance client experience.
- Utilized practice management software to update patient records accurately.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Entered data from pet records and office visits into computer system.
- Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
Front Desk Representative
Creative Dog Training
Homewood, AL
07.2016 - 03.2018
- Managed appointment scheduling for clients and their pets.
- Handled client inquiries and concerns with professionalism and empathy.
- Processed payments and maintained accurate financial records for transactions.
- Increased dog training success rates by utilizing positive reinforcement techniques and maintaining consistency in commands.
- Improved dog training techniques by observing and assisting experienced trainers during sessions.
- Provided administrative support by preparing correspondence and managing office supplies inventory.
- Collaborated with team members to streamline front desk operations and enhance customer service experience.
- Increased consumer sales by implementing effective sales strategies and building rapport with clients.
- Conducted regular sales reviews and analysed sales metrics to identify areas for improvement, resulting in enhanced sales performance.
- Managed feeding schedules and exercise routines tailored to individual pet needs.
- Monitored behavior and health of pets, promptly reporting any concerns to owners.
- Organized pet transportation for vet visits, ensuring timely and safe travel arrangements.
- Maintained accurate records of pet services rendered, including notes on special requests or incidents.
Education
High School Diploma -
P.D. Jackson Olin High School
Birmingham, ALNo Degree - Histology
Jefferson State Community College
Birmingham, ALBiology
Lawson State Community College
Birmingham, AL08.2014
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Written/Verbal communication
- Quality control
- Data entry techniques
- Financial data entry
- Cash handling
- Transactions and cash handling
- Account handling
Timeline
Grossing Technician II
Quest Diagnostics
03.2025 - Current
Client Service Representative
VCA Becker Animal Hospital
04.2018 - 02.2019
Front Desk Representative
Creative Dog Training
07.2016 - 03.2018
High School Diploma -
P.D. Jackson Olin High School
No Degree - Histology
Jefferson State Community College
Biology
Lawson State Community College