Whitney Barnes
Mesquite,TX
Summary
Experienced professional with a strong background in operations management, team training, and customer service. Demonstrated success in improving service delivery processes, enhancing team performance, and fostering strong customer relationships. Skilled in problem-solving, staff development, and maintaining high operational standards. Seeking to leverage skills and experience in a new career path.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
ASI Gymnastics
Mesquite And Lakewood, TX
01.2020 - 05.2024
- Transformed customer service processes, leading to enhanced customer satisfaction and loyalty.
- Cultivated strong customer relationships by providing tailored support and resolving issues effectively.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered inbound calls and emails to facilitate customer service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Floor Manager
ASI Gymnastics
Plano West, Mesquite And Lakewood, TX
01.2008 - 05.2024
- Ensured that all staff members adhered to safety guidelines and regulations.
- Maintained a safe, clean and organized floor environment.
- Developed strategies for increasing sales productivity and profitability.
- Resolved customer complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Spearheaded safety and training initiatives, significantly improving staff performance and safety compliance.
- Orchestrated the daily operations of the gym floor, ensuring an organized, efficient, and high-quality environment.
- Led team development and performance improvement plans, resulting in increased sales and productivity.
Coach
ASI Gymnastics
Arlington, Plano West, Mesquite And Lakewood, TX
05.2004 - 05.2024
- Provided guidance to students in order to help them develop their skills and achieve desired goals.
- Created individualized plans and monitored progress of students.
- Mentored athletes in order to build confidence and foster a supportive environment.
- Encouraged students with positive reinforcement during practice to develop a strong work ethic.
- Communicated effectively with parents and other coaches regarding activities or concerns.
- Attended coaching clinics and workshops to stay current with coaching techniques and trends.
- Adjusted coaching techniques to meet athlete needs and address strengths and weaknesses.
Education
Some College (No Degree) -
Brookhaven College
Dallas, TXSkills
- Operations Management
- Event Scheduling
- Team Training
- Safety oversight
- Program Leadership
- Staff Development
- Equipment management
- Facility Maintenance
- Performance Evaluation
- Emergency Response
- Energetic personality
- Interpersonal Relationships
- Athlete Development
- Adaptability
- Attention to detail
- Time Management skills
- Organization
- Dependability
- Problem Solving
- Team Leadership
- Customer Relationship Building
- Process Improvement
- Conflict Resolution
Timeline
Customer Service Representative
ASI Gymnastics
01.2020 - 05.2024
Floor Manager
ASI Gymnastics
01.2008 - 05.2024
Coach
ASI Gymnastics
05.2004 - 05.2024
Some College (No Degree) -
Brookhaven College
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