Whitney Battle
Rocky Mount,NC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Progressive
Rocky Mount, NC
09.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Assembly Technician
Cummins
08.2020 - 09.2023
- Prepared work to be accomplished by studying assembly instructions, blueprint specifications, and parts lists; gathering parts, subassemblies, tools, and materials
- Positioned parts and subassemblies by using templates or reading measurements
- Assembled components by examining connections for correct fit; fastening parts and subassemblies
- Verified specifications by measuring completed components.
Specimen Collector
Pfizer
04.2019 - 07.2021
- Followed departmental policies to correctly identify the patient before any specimen is obtained
- Properly labeled and documented the specimens and prepared for shipment
- Conducted client specimen collection, ensuring sample is accurate and properly collected
- Collected COVID samples for all Pfizer employees.
Customer Service Representative
PNC Bank
01.2015 - 03.2017
- Collected copies of financial statements, credit histories and other financial information of loan applicants
- Analyzed applicants financial status, credit history, and financial goals to determine how best to assist
- Coordinated with the applicant for getting information about loan applications and answered questions
- Analyzed the loan agreements and made sure that they are complete and accurate according to the policy.
Customer Service Representative
Centurylink
05.2013 - 01.2014
- Successfully presented products by utilizing effective sales and persuasion skills in addition to a solid knowledge of the company's products and competitor's products
- Served as an Escalation Team Lead for high level customer related issues that were complex in nature
- Strategically provided appropriate resolutions that were optimal solutions for a valued customer base.
Education
Skills
- Exceptional Customer Service
- Interpersonal
- Excellent Communication (Written & Verbal)
- Knowledge of Billing & Coding procedures
- Time Management
- Dependability
Timeline
Customer Service Representative
Progressive
09.2023 - Current
Assembly Technician
Cummins
08.2020 - 09.2023
Specimen Collector
Pfizer
04.2019 - 07.2021
Customer Service Representative
PNC Bank
01.2015 - 03.2017
Customer Service Representative
Centurylink
05.2013 - 01.2014