Whitney Bertrand
Groves,TX
Summary
Delivers prompt, friendly service and prepares and presents food and drinks to uncompromisingly meet company standards. Communicates, leads and directs bar staff on all levels of service and efficiently handles and corrects customer complaints to help operation run efficiently. Supervises multiple aspects of supplying, running and operating bar to provides positive customer experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Bartender Shift Manager
Rikenjaks Brewing Company
07.2024 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Router Operator
Barrette Outdoor Living
01.2024 - 06.2024
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
- Streamlined workflow by organizing workstations for easy access to tools and materials.
- Trained new employees on proper router operation procedures, ensuring consistency across all workstations in the department.
- Adhered to safety protocols while operating routers, minimizing workplace accidents.
- Contributed to overall project success by assisting other team members as needed.
- Took materials and cut to proper dimensions based on production order specifications.
- Reported issues or problems to management relating to materials to be cut.
Front Counter Cashier
Bull Babies
01.2023 - 11.2023
- Enhanced front counter operations by maintaining a clean, organized, and welcoming environment.
- Maintained strong customer relationships through friendly interactions and attentive service.
- Managed high volumes of transactions during busy periods, maintaining accuracy and efficiency under pressure.
- Enhanced customer satisfaction by creating visually appealing and delicious desserts.
Bartender Shift Manager
Rikenjaks Brewing Company
04.2019 - 05.2022
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
Education
High School Diploma -
Parkview Baptist School
Sulphur, LA05.2015
Skills
- Cleanliness standards
- Upselling strategies
- POS System Operation
- Customer Service
- Highly reliable
Timeline
Bartender Shift Manager
Rikenjaks Brewing Company
07.2024 - Current
Router Operator
Barrette Outdoor Living
01.2024 - 06.2024
Front Counter Cashier
Bull Babies
01.2023 - 11.2023
Bartender Shift Manager
Rikenjaks Brewing Company
04.2019 - 05.2022
High School Diploma -
Parkview Baptist School
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