Whitney Biela
Newport,RI
Summary
Dynamic Assistant Manager with extensive experience at Surf Club, excelling in customer service and team leadership. Proven track record in sales growth and conflict resolution, enhancing customer rapport and staff motivation. Certified in food safety, adept at strategic thinking and financial management, driving operational excellence and compliance. Achieved a 20% increase in sales through effective team collaboration.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Assistant Manager
Surf Club
Newport
05.2025 - Current
Generally managed a high paced restaurant with 30 years experience in customer service and wait service. I am food safty and tips certified.
Server
Midtown Oyster Bar
Newport, RI
04.2018 - 05.2025
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Trained and mentored new staff on menu knowledge and service standards.
- Collaborated with kitchen staff to facilitate smooth communication during high-volume shifts.
Server
The Black Pearl
Newport, RI
03.2003 - 04.2018
- Handled cash transactions accurately while maintaining financial accountability.
- Implemented upselling techniques to enhance dining experience and increase sales revenue.
- Resolved guest complaints promptly, enhancing overall dining satisfaction and loyalty.
- Maintained cleanliness and organization of dining area to comply with health regulations.
Education
High School Diploma -
Portsmouth High School
Portsmouth, RISkills
Customer service
Money handling
Time management
Customer relations
Team motivation
Goal setting
Staff management
Food handling
Employee supervision
Staff training
Professional and courteous
Certification
Food safety certification
Tips certification
Timeline
Assistant Manager
Surf Club
05.2025 - Current
Server
Midtown Oyster Bar
04.2018 - 05.2025
Server
The Black Pearl
03.2003 - 04.2018
High School Diploma -
Portsmouth High School