Whitney Bradford-Vaillant
Orlando,FL
Summary
Strong Hospitality professional with a Bachelor's of Science focused in Hotel & Lodging Management from Johnson & Wales University. With an extensive background in Hotel Management and Event Coordinating. A hard working, ambitious and creative mind with a go get it attitude. A great asset to any team!
Overview
8
8
years of professional experience
Work History
Sales & Catering Coordinator
Aloft Orlando Downtown
Orlando, FL
01.2024 - Current
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
- Enhanced event success by coordinating with clients and understanding their specific catering needs.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Expedited setup and breakdown of events, minimizing disruptions to client''s schedules.
- Increased repeat business through strong relationship-building with clients and vendors.
Bartender & Server
Andretti Indoor Go-Karting and Games
Orlando, FL
03.2021 - 12.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Assistant General Manager
Fairfield Inn by Marriott
South Kingston, RI
11.2022 - 03.2023
- Ensure property running of all departments, assisting General Manager
- Motivated, trained, and disciplined employees to maximize performance.
- Handled cash accurately and prepared deposits.
- Resolved problems promptly to elevate customer approval.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
Front Office Manager
Residence Inn by Marriott
Orlando, FL
10.2021 - 03.2022
- Promote teamwork and quality service through daily communication with other departments
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
Front Office Manager
Springhill Suites by Marriott
West Warwick, RI
07.2020 - 03.2021
Bartender
Art Bar
Providence, RI
07.2018 - 03.2020
Front Desk Agent
Residence Inn by Marriott
Franklin, MA
12.2016 - 04.2019
- Courtyard by Marriott, Lincoln, RI 07/2016-02/2017
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Collected room deposits, fees, and payments.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
Education
Certification - Wedding Planning
New York Institute of Arts And Design
10.2024
Bachelor of Science - Hotel & Lodging Management
Johnson & Wales University
Providence, RI01.2020
Hospitality & Tourism
Woonsocket Area Career And Technical Center
01.2016
Skills
- Organization
- Customer Service
- Time Management
- Flexibility
ServSafe Certified
- Food Handler
- Alcohol
Timeline
Sales & Catering Coordinator
Aloft Orlando Downtown
01.2024 - Current
Assistant General Manager
Fairfield Inn by Marriott
11.2022 - 03.2023
Front Office Manager
Residence Inn by Marriott
10.2021 - 03.2022
Bartender & Server
Andretti Indoor Go-Karting and Games
03.2021 - 12.2023
Front Office Manager
Springhill Suites by Marriott
07.2020 - 03.2021
Bartender
Art Bar
07.2018 - 03.2020
Front Desk Agent
Residence Inn by Marriott
12.2016 - 04.2019
Certification - Wedding Planning
New York Institute of Arts And Design
Bachelor of Science - Hotel & Lodging Management
Johnson & Wales University
Hospitality & Tourism
Woonsocket Area Career And Technical Center