Maranda Smith

Dynamic hospitality professional with progressive leadership experience from Front Office Agent to Sales & Catering Coordinator within four years. Currently supporting high-revenue corporate groups and citywide programs in a luxury hospitality environment. Recognized as Employee of the Year and Employee of the Quarter for outstanding performance, leadership, and guest satisfaction excellence. Well advanced in Opera PMS and Delphi Sales & Catering systems.

• Coordinated high-profile corporate accounts, including Morgan Stanley and PPG Industries.
• Supported multiple citywide conventions during high-compression periods.
• Promoted four times within four years based on performance and leadership impact.
• Recipient of Employee of the Year and Employee of the Quarter awards.

I was honored to receive Employee of the Year in recognition of my dedication to excellence in my role as Sales & Catering Coordinator. 

Throughout the year, I consistently demonstrated strong attention to detail, proactive communication, and a commitment to delivering exceptional service to both clients and internal teams.

I successfully managed group bookings, contract details, reservation adjustments, and client communications with efficiency and professionalism, ensuring a seamless experience from initial inquiry through execution. By anticipating client needs, resolving challenges promptly, and maintaining organized and accurate documentation, I helped support revenue goals while enhancing overall guest satisfaction.

In addition to my day-to-day responsibilities, I remained flexible and solution-oriented, stepping in wherever needed to support my team and the Front Office team. My focus on relationship-building, responsiveness, and operational accuracy contributed to smooth event execution and strengthened client confidence.