Microsoft Suite
Whitney Browne
Hospitality Professional
Niwot,CO
Summary
Dynamic and driven hospitality professional with 14 years of experience specializing in operations and team development; driving revenue by curating experiences while simultaneously reducing costs and streamlining systems. Looking for long term growth with a company where I can apply my skill set and contribute to building a brand.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Director of Restaurants
Hyatt Regency Monterey
06.2022 - 09.2023
- Directed food and beverage outlets in a 561 room hotel; maintaining Hyatt Regency standards as well as Davidson Hospitality
- Supervised daily activities of up to five outlets, three managers and 40 employees with daily sales up to $36,000
- Acted as department head for union property, ensuring adherence to union contract in regards to scheduling, attendance, and position duties
- Continuously evaluated business operations and hotel forecasts to effectively align workflows for optimal area coverage while staying within target labor costs
- Attended forecasting meetings to review labor & budgeting, also maintained daily capture rates to provide accurate forecasting
- Initiated and delivered in-depth training to associates and managers in food and beverage and customer-facing roles to promote strong team performance and increase NPS scores
- Developed relationships with vendors to ensure the best product selection and competitive pricing while simultaneously refining menus and offerings
- Designed menus for all outlets and special events; balancing creativity, cost, and seasonality
- Coordinated with other departments in the hotel; especially Purchasing and Sales & Marketing, to execute special events, holidays and promotions
Senior Food & Beverage Manager
Paradise Point Resort & Spa
08.2021 - 06.2022
- Assisted F&B Director overseeing four outlets on property with distinct services and dining styles within a $14.5 million total food and beverage operation
- Maintained Davidson Hospitality core values, brand standards, mandates and audit guidelines
- Responsible for coordinating changes across all outlets with outlet managers ensuring consistent branding, pricing structures, and core compliance
- Focused heavily on the beverage programs in all outlets including; cocktail creation, team member education, menu development, and increasing menu capture rates while maintaining an average 16.5% beverage cost
- Coordinated with outside vendors and partners to plan and execute special events and activations to drive revenue and improve relationships
- Able to effectively manage and lead any outlet with up to 25 team members during a shift with $26,000 in daily sales
Executive Assistant
Henderson Pit Aggregate Recycling
07.2019 - 07.2021
- Accompanied CEO on personal and business trips, acting as personal attache with duties including language translation, document preparation, and travel arrangements
- Responded to emails and other correspondence to facilitate communication and business opportunities
- Designed and implemented organizational systems for the residence, coordinating multiple projects simultaneously
- Privy to personal and sensitive information required for purchasing and scheduling
Lead Bartender
Le Meridien AC Hotel
08.2017 - 05.2019
- Part of opening F&B team for Four Diamond luxury hotel under Marriott flagship and standards
- Assigned to work in multiple outlets and mentor new bartenders, educating them on proper technique, service, and spirits knowledge
- Able to maintain a lobby bar solo with up to $7,000 in daily sales and 300 guests
- Worked to build and maintain rapport with a variety of guests, ensuring lasting relationships and repeat clientele
- Created new drinks for cocktail menu to reflect changes in seasons and trends; also consistently updating and formatting the menu
- Performed and entered monthly inventory into BevSpot ensuring accurate costs and pricing for products
Assistant General Manager
Hapa Sushi
05.2016 - 11.2016
- Managed daily operations, coordinating and supervising up to 30 staff members during a shift, with up to $13,000 in daily sales.
- Maintained bi-monthly inventory of liquor and N/A beverages, including COGS and purchase reconciliations.
- Utilized forecasting and sales analytics to adjust scheduling and operations on a weekly basis, coordinating with 10 other management team members
- Performed checkouts, daily reports, and cash reconciliations
Assistant General Manager
Central Bistro & Bar
07.2014 - 05.2016
- Performed bi-weekly payroll, resolving any discrepancies and adjusting time keeping records accordingly
- Assisted in hiring and training process for new employees, and also termination of staff when necessary
- Created scheduling for staff, maintained and updated Aloha POS to reflect changes, and generated operational processes to streamline ordering
- Responsible for all aspects of new hire process; interview, issuing paperwork, orientation, covering company policies, and training
- Promoted, organized, and executed special events; working with clients to ensure seamless operations and guest satisfaction
- Created menus, flyers, and other promotional materials for marketing and social media
Education
Bachelor of Science - Business With An Emphasis in Marketing
University of Colorado At Boulder
Boulder, CO 08.2005 - 05.2010
Skills
Inventory Management
Certification
Adult First Aid/CPR AED
Software
Oracle & Micros
Hotel Effectiveness
Attendance on Demand
COGS-Well
Avero
Timeline
ServSafe Food Protection Manager
12-2027
Adult First Aid/CPR AED
05-2027
Director of Restaurants
Hyatt Regency Monterey
06.2022 - 09.2023
Senior Food & Beverage Manager
Paradise Point Resort & Spa
08.2021 - 06.2022
Executive Assistant
Henderson Pit Aggregate Recycling
07.2019 - 07.2021
Bachelor of Science - Business With An Emphasis in Marketing
University of Colorado At Boulder
08.2005 - 05.2010
Lead Bartender
Le Meridien AC Hotel
08.2017 - 05.2019
Assistant General Manager
Hapa Sushi
05.2016 - 11.2016
Assistant General Manager
Central Bistro & Bar
07.2014 - 05.2016
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