Whitney Burton
Pflugerville
Summary
Service delivery professional equipped with valuable experience in optimizing service processes and ensuring client satisfaction. Known for fostering team collaboration and achieving consistent results. Recognized for reliability, adaptability, and strong problem-solving skills.
Overview
17
17
years of professional experience
Work History
Service Delivery Specialist - Procurement
Tangoe, Inc
11.2014 - Current
- Serve as the customer’s single point of contact for all Tangoe's Proprietary Clients and order-related matters
- Ensure Client transactions are processed in a timely and accurate manner based off of the Service Level Agreement
- Fostering relationships with each client, client management team, and carrier representatives
- Defining and publishing the customer’s procurement operating procedures
- Publishing and delivering monthly and quarterly procurement reports
- Maintaining customer rate plan and device catalogs to display in an accurate and detailed manner
- Configuring procurement functionality and training external fulfillers
- Auditing cost impacting transactions and procedures
Fulfillment Specialist
Tangoe, Inc
09.2011 - 11.2014
- Managed contracted agreements for order entry while maintaining and meeting all quality metrics
- Resolved order and carrier issues pertaining to client orders
- Maintained client satisfaction through efficient processing, conflict resolution, and managing multiple tasks
- Communicated and worked closely with procurement specialists to provide optimal client satisfaction
- Fostered interdepartmental relationships as well external relationships with clients
Legal Assistant
James A West PC
06.2009 - 04.2011
- Managed Outbound/Inbound Calls, skip-Tracing, worked with debt management companies, reviewed credit bureau reports, handled pre-litigation accounts for Dell Financial Services and HSBC Bank, check approvals
Account Representative
LTD Financial Services
05.2008 - 06.2009
- As a member of the Target Collections Department managed skip-tracing, check approvals, reviewed Credit Bureau Reports and facilitated Outbound/Inbound Calls
Education
Criminology and Criminal Justice major, Psychology Minor
University of Texas @ Arlington
01.2007
High School Diploma - undefined
Pflugerville High School
Pflugerville, Texas01.2004
Skills
- Computer Skills: Microsoft Office Suite (including reporting in Excel),10-key, SQL
- Customer satisfaction
- Business process mapping
- Problem-solving abilities
- Incident management
- Multitasking
- Service level agreement management
- Organizational skills
- Relationship building
Timeline
Service Delivery Specialist - Procurement
Tangoe, Inc
11.2014 - Current
Fulfillment Specialist
Tangoe, Inc
09.2011 - 11.2014
Legal Assistant
James A West PC
06.2009 - 04.2011
Account Representative
LTD Financial Services
05.2008 - 06.2009
High School Diploma - undefined
Pflugerville High School
Criminology and Criminal Justice major, Psychology Minor
University of Texas @ Arlington
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