Whitney Clark
Texas City
Summary
Dynamic professional with extensive experience at Joe's Crab Shack, excelling in customer service and team collaboration. Proven track record in enhancing guest relations and driving efficiency through tailored training solutions. Adept at multitasking and maintaining a professional appearance, contributing to a positive dining experience and fostering a culture of accountability.
Overview
10
10
years of professional experience
1
1
Certification
Work History
General Manager
Joes Crab Shack
01.2020 - 07.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Host, Server and Bartender
Joes Crab Shack
02.2014 - 08.2019
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
International Corporate Trainer
Joes Crab Shack
06.2018 - 06.2018
- Promoted a culture of accountability through performance-based assessment tools, driving measurable improvements in job performance post-training completion.
- Boosted company-wide efficiency by identifying skill gaps and creating tailored training solutions.
- Collaborated with global partners to design culturally relevant training materials for international teams.
Education
No Degree - Phlebotomy
College of The Mainland
Texas City, TX05-2025
No Degree - Nursing
Prairie View A&M University
Prairie View, TX08-2014
High School Diploma -
Ball High School
Galveston, TX06-2010
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Adaptable to change
- Professional appearance
- Guest relations
- Dining room management
- Verbal and written communication
- Customer engagement
Certification
- National Healthcare Association Certified Phlebotomy Technician #X4A2S2C5
- CPR and AED
Timeline
General Manager
Joes Crab Shack
01.2020 - 07.2024
International Corporate Trainer
Joes Crab Shack
06.2018 - 06.2018
Host, Server and Bartender
Joes Crab Shack
02.2014 - 08.2019
No Degree - Phlebotomy
College of The Mainland
No Degree - Nursing
Prairie View A&M University
High School Diploma -
Ball High School
Similar Profiles
EDWARD RAKESEDWARD RAKES
SERVICE MANAGER at Joes Crab ShackSERVICE MANAGER at Joes Crab Shack
Sean WilliamsSean Williams
Restaurant Waiter at Joes Crab Shack - VaRestaurant Waiter at Joes Crab Shack - Va
Shelby ConradShelby Conrad
Server at Joes Crab ShackServer at Joes Crab Shack
Elessa CrutchfieldElessa Crutchfield
7th Grade Science Teacher at Crosby Middle School7th Grade Science Teacher at Crosby Middle School
Cassie BaileyCassie Bailey
Lifeguard at Nessler Park Family Aquatic CenterLifeguard at Nessler Park Family Aquatic Center