Whitney Cleveland
La Mesa,CA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
19
19
years of professional experience
Work History
Paralegal Assistant
The Markham Law Firm
09.2012 - 12.2021
- Prepared legal briefs, motions, and pleadings.
- Assisted lawyers with materials preparation for internal and external training events.
- Conferred with clients and other involved parties to gather and track case information.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
Administrative Assistant
PICO Holdings, Inc.
01.2006 - 08.2012
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribution
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Receptionist
Mossy Ford
06.2003 - 07.2005
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Education
High School Diploma -
Helix Charter High School
La Mesa, CA06.2004
Skills
- Advanced Word Processing
- Oral and written communication
- Active listening
- Customer service
- Critical-thinking
- Problem-solving
- Leadership
- Time management
Timeline
Paralegal Assistant
The Markham Law Firm
09.2012 - 12.2021
Administrative Assistant
PICO Holdings, Inc.
01.2006 - 08.2012
Receptionist
Mossy Ford
06.2003 - 07.2005
High School Diploma -
Helix Charter High School
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