Hi, I’m
Whitney Cook
Support Coordinator
Kingsport,TN
Summary
Offering proactive approach and keen interest in learning and developing within dynamic environment. Brings foundational understanding of organizational tasks and excels in time management and communication. Ready to use and develop analytical skills and problem-solving abilities in the Student Support Coordinator role.
Overview
27
years of professional experience
Work History
Holston Medical Group
Medical Front Office
02.2023 - Current
Job overview
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Contributed to a positive work environment through effective teamwork and collaboration with colleagues in both front office and clinical roles.
- Demonstrated adaptability by quickly learning new software programs and adapting to changes in office policies or procedures as needed.
Lane Bryant
Retail Keyholder
10.2020 - 01.2023
Job overview
- Contributed ideas for marketing campaigns leading to increased foot traffic and revenue generation.
- Balanced cash registers at end of shift and filled out necessary reports.
- Processed returns and exchanges swiftly, ensuring a positive customer experience while adhering to company policies.
- Rearranged racks and shelving based on seasonal planograms.
- Managed the store during the absence of higher-level supervisors, maintaining smooth daily operations and meeting sales goals.
Lane Bryant
Retail Sales Associate
11.2017 - 01.2020
Job overview
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Increased sales revenue through effective product recommendations tailored to individual customers.
Estes Express
Notify Coordinator
12.1997 - 07.2001
Job overview
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
Education
The Art Institute of AtlantaAtlanta, GA
Associate Of Arts from Computer Animation
East Tennessee State UniversityJohnson City, TN
BBA from Logistics/Supply Chain Management
Mountain Empire Community CollegeBig Stone Gap, VA
Certificate Of Technical Studies from Health Information Management/ Clinical Research
Carter's Cosmetology CollegeKingsport, TN
Certificate Of Technical Studies from Cosmetology
Skills
File and data retrieval systems
Accomplishments
Featured in marketing and recruiting campaigns for Holston Medical Group:
To view the video please follow the link. https://www.facebook.com/share/v/19irbX3vYM/
Recipient of the HMG Extra Mile Award:
The HMG Extra Mile Award is given to Holston Medical Group (HMG) employees and providers who go above and beyond their job duties to provide excellent care and service. The award recognizes these individuals as health partners for life
Timeline
Medical Front Office
Holston Medical Group
02.2023 - Current
Retail Keyholder
Lane Bryant
10.2020 - 01.2023
Retail Sales Associate
Lane Bryant
11.2017 - 01.2020
Notify Coordinator
Estes Express
12.1997 - 07.2001
The Art Institute of Atlanta
Associate Of Arts from Computer Animation
East Tennessee State University
BBA from Logistics/Supply Chain Management
Mountain Empire Community College
Certificate Of Technical Studies from Health Information Management/ Clinical Research
Carter's Cosmetology College
Certificate Of Technical Studies from Cosmetology
Similar Profiles
Teresa S. AbbottTeresa S. Abbott
Radiologist Technologist at Holston Medical GroupRadiologist Technologist at Holston Medical Group
Melissa SherfeyMelissa Sherfey
Registered Medical Assistant at Holston Medical GroupRegistered Medical Assistant at Holston Medical Group
Melissa SherfeyMelissa Sherfey
Registered Medical Assistant at Holston Medical GroupRegistered Medical Assistant at Holston Medical Group