Whitney Cooper
Heber Springs
Summary
Successful at excelling in fast-paced, uplifting work environments. Good sales and customer service abilities paired with in-depth knowledge of banking and customer experience. Proficient in updating accounts, processing transactions and coordinating records.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Office Assistant
Miller Equipment & Truck Sales
Heber Springs
09.2024 - Current
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Greeted visitors in a professional manner and provided assistance when necessary.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Conducted data entry tasks with a high level of accuracy and efficiency.
- Supported bookkeeping tasks such as invoicing and expense tracking.
Assistant Branch Manager
Eagle Bank and Trust
04.2024 - 09.2024
- Attend community events representing Eagle Bank
- Support the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Train and develop new team members in alignment with branch service standards and objectives.
- Supervise and evaluate staff to help improve skills, achieve daily objectives, and attain advancement.
- Build rapport with account holders by reaching out with product recommendations and account updates.
- Maintain friendly and professional customer interactions.
Head Teller-Customer Service Representative
Eagle Bank and Trust
07.2023 - 04.2024
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Oversaw currency shipments and deposits
- Assisted customers with open of checking and savings accounts
- Created teller schedule to keep weekend shifts properly staffed.
- Identified potential needs through observation, questioning, and listening.
Teller
Eagle Bank and Trust
02.2023 - 07.2023
- Balanced cash drawer daily and resolved discrepancies
- Disbursed cash and checks accurately
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival
- Answered customer inquiries regarding account balances, transaction history and services charges
- Educated customers on use of banking website
Closing Assistant
Independence County Abstract Company
09.2022 - 02.2023
- Confirmed accurate fundings by collaborating with real estate agents and loan officers
- Developed strong relationships with clients through excellent customer service, fostering trust and loyalty.
- Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
- Maintained open communication with lenders, brokers and borrowers.
- Prepared estimated closing costs for buyer and seller.
- Handling sensitive financial information securely, protecting both clients' privacy and company reputation.
- Reduced errors in documentation by reviewing and verifying all necessary paperwork.
Cashier
Peters Sugarloaf Marina
06.2020 - 10.2021
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Performed cash, card and check transactions to complete customer purchases.
Education
Associate of Science - Business
University of Arkansas Community College-Batesville
Batesville, ARDiploma -
West Side High School
Greers Ferry, ARSkills
- Banking
- Cash Handling
- Escrow Knowledge
- Customer Service
- Clerical Support
- Problem-Solving
Certification
- Microsoft Word
- Microsoft Powerpoint
- Microsoft Excel
- Member of Eagle Bank's Retail Training Team
Timeline
Office Assistant
Miller Equipment & Truck Sales
09.2024 - Current
Assistant Branch Manager
Eagle Bank and Trust
04.2024 - 09.2024
Head Teller-Customer Service Representative
Eagle Bank and Trust
07.2023 - 04.2024
Teller
Eagle Bank and Trust
02.2023 - 07.2023
Closing Assistant
Independence County Abstract Company
09.2022 - 02.2023
Cashier
Peters Sugarloaf Marina
06.2020 - 10.2021
Associate of Science - Business
University of Arkansas Community College-Batesville
Diploma -
West Side High School