Whitney Cooper
Walmart
Ripley,TN
1
Language
9
years of professional experience
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Work History
Customer Service Representative
3 Years 9 Months- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Resolved customer inquiries through phone, email, and chat with accurate account information and service guidance.
- Handled escalated concerns, de-escalating difficult interactions while protecting service quality and customer satisfaction.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Trained new representatives on call handling standards, documentation practices, and customer communication techniques.
- Identified recurring service issues and recommended workflow improvements to reduce response delays and errors.
Sales Associate
1 Year 6 Months- Assisted customers with product selection, features, and purchase decisions to improve shopping experience.
- Resolved customer concerns promptly, maintaining satisfaction and supporting repeat business.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Customer Service Representative
3 Years 6 Months- Monitored case queues, prioritized urgent requests, and maintained consistent follow-up on unresolved issues.
- Collaborated with sales, billing, and operations teams to resolve complex customer concerns efficiently.
- Processed orders, returns, and account updates using CRM systems and internal service protocols.
- Documented interactions, verified policy compliance, and ensured accurate records across customer service systems.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma
Masters of Science in Business Administration - Human Resourses
Bachelor of Science - Business Administration/Management
Associate of General Studies - Accounting
Skills
Customer service
Customer interaction documentation
Conflict resolution
Problem-solving
Verbal communication
Active listening
Dependability
Teamwork and collaboration
Leadership
Microsoft Excel
Data visualization
Critical thinking
Positive attitude
Customer record management
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.
Awards
Hall of Fame, Leadership Certificate, Business Scholarships, Honor Roll
Languages
English
Full Professional
Timeline
Customer Service Representative
Walmart
01.2023 - CurrentRead More
Sales Associate
Walmart
11.2020 - 05.2022Read More
Customer Service Representative
Teleperformance
04.2018 - 10.2021Read More
Dyersburg State Community College
Associate of General Studies from Accounting
Read More
Bethel University
Bachelor of Science from Business Administration/Management
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Ripley High School
High School Diploma
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Bethel University
Masters of Science in Business Administration from Human Resourses
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