Whitney Dahlem
Hanscom AFB,Oklahoma
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Release of Information Specialist
Datavant
Hanscom AFB, MA
06.2020 - Current
- Searched electronic health record system for requested documents.
- Collaborated with departments within the organization to ensure compliance with applicable laws regarding access to protected health information.
- Managed databases containing PHI associated with releases of information requests.
- Compiled and organized medical documents for release of information requests.
- Resolved issues relating to incomplete or inaccurate authorizations.
- Educated staff members on proper handling techniques for confidential medical records.
- Processed incoming and outgoing mail, emails, faxes, and phone calls related to release of information requests.
- Reviewed requester information in compliance with HIPAA guidelines to obtain patient data from electronic, off-site, or physical records.
Regional Manager
STAT Informatic Solutions
Fort Smith, AR
08.2013 - 05.2020
- Monitored team progress towards achievement of goals and objectives set forth by executive management.
- Created and maintained relationships with key customers in the region.
- Reviewed monthly reports from individual districts regarding sales figures and other metrics.
- Collaborated closely with Human Resources department on matters related to employee relations.
- Maintained a high level of professionalism when interacting with customers or vendors in person or over phone and email communication.
- Provided mentorship and coaching to staff members throughout the region as needed.
- Resolved conflicts between customers and employees within the region.
- Searched electronic health record system for requested documents.
- Educated staff members on proper handling techniques for confidential medical records.
Team Lead
McDonald's
Fort Smith, AR
05.2005 - 09.2013
- Coordinated team resources to achieve project goals.
- Developed strategies to increase team productivity and improve customer service levels.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
Medical Records File Clerk
Cooper Clinic
Fort Smith, AR
06.2006 - 05.2011
- Maintained confidentiality of patient records in accordance with HIPAA regulations.
- Maintained patient files, ensuring accuracy and confidentiality of medical records.
- Collected missing chart information from nursing staff members as required.
- Reviewed medical record entries for completeness, accuracy and compliance with established regulations.
- Conducted periodic reviews of inactive files and purged unnecessary paperwork accordingly.
- Assisted in retrieving archived charts when needed for review or updating purposes.
- Managed filing systems within the department, adhering to established retention schedules.
- Created new patient files by entering demographic data into the computer system.
- Kept department clean, organized and professional.
- Pulled patient charts for upcoming appointments.
- Organized patient charts, gathering medical histories, lab results and consents.
- Retrieved medical records upon request from healthcare professionals.
- Developed training materials and conducted training sessions for new staff members on operational procedures.
Education
High School Diploma -
Lavaca High School
Lavaca, AR05-2006
Skills
- HIPAA Compliance
- Confidentiality
- Attention to Detail
- Customer Service
- Team building
- Problem-solving aptitude
Timeline
Release of Information Specialist
Datavant
06.2020 - Current
Regional Manager
STAT Informatic Solutions
08.2013 - 05.2020
Medical Records File Clerk
Cooper Clinic
06.2006 - 05.2011
Team Lead
McDonald's
05.2005 - 09.2013
High School Diploma -
Lavaca High School
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