Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
15
15
years of professional experience
Work History
RBT
Affinity Autism Services
04.2025 - Current
Managed the behaviors and programs for 17 clients, each varying in age and difficulty.
Adapted instructional methods according to each client's learning style, maximizing progress towards goals.
Increased independence in daily living tasks by providing consistent skill development support.
RBT
Autism Therapy Services
06.2024 - 03.2025
Provided behavioral therapy to younger clients (ages 5-8) with autism spectrum disorders, adapting instructional methods to suit developmental levels and individual needs.
Maintained continuity of care by working directly with the same four clients, fostering strong therapeutic relationships and measurable progress over time.
RBT and Team Lead
Utah Behavior Services
09.2020 - 06.2024
Led a classroom environment for children with autism spectrum disorders and other behavioral or mental health challenges, ensuring structure and consistency.
Oversaw daily activities and maintained a calm, supportive atmosphere during high-stress situations.
Developed and implemented lesson plans tailored to individual client needs and goals.
Supported clients aged 9–17, primarily non-verbal, in developing communication, social, and life skills.
Assisted clients transitioning into mainstream classrooms and provided in-home support as needed.
Supervised and trained new staff members, ensuring adherence to behavior intervention plans and best practices.
Barista
Orange Peel Smoothie Shop
05.2018 - 12.2019
Trained 3 new employees and provided oversight of store operations in the absence of management.
Managed opening and closing procedures, including reconciliation of sales and receipts, security protocols, and staffing assignments.
Delivered excellent customer service through cashiering, order taking, and product preparation.
Prepared smoothies and juices in a fast-paced, customer-focused environment while maintaining quality and efficiency.
Family Caregiver
01.2011 - 01.2019
Provided child care services for infants, toddlers, and older children, including supervision, meal preparation, and recreational outings for families requiring single and multiple-day supervision in absence of parents.
Provided one-on-one care of special needs students as assigned in various high school classes as student aide.
Life-long support and interactions with two developmentally impaired cousins challenged by intellectual, speech, and physical limitations.
Self-motivated, with a strong sense of personal responsibility.
Housekeeper
05.2017 - 08.2017
Cleaned for an elderly man. Did dishes, organized as told, swept, vacuumed, mopped, and cleaned windows, kitchen, and bathrooms.
Plato's Closet
12.2016 - 05.2017
Responsible for opening and closing the store, oftentimes alone, operating the registers, evaluating clothes customers brought in to sell, greeting each customer that walked in, organizing, and keeping the store clean and tidy.
Administrative Assistant
Intermountain Staffing
06.2016 - 09.2016
Duties included: Reception, Accounting office support, employee record management, assigned accounting duties, and other duties as assigned.