Whitney Evans
Lancaster,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Server
Valley View Hills Winery
2023.08 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Housekeeper
Valley View Cabins
2023.06 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Proved successful working within tight deadlines and a fast-paced environment.
- Organized and detail-oriented with a strong work ethic.
Sales Lead
Buckle
2023.03 - 2023.06
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Increased sales and customer satisfaction through personalized servicing.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Built strong client relationships and provided high value-adding services, resulting in increased company market share.
- Handled cash register operations and customer transactions to process payments.
Store Manager
PacSun-Pacific Sunwear
2021.10 - 2023.03
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Developed and implemented successful staff incentive programs to motivate employees.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Server
The Village
2021.08 - 2022.03
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Sales Associate
Palm Beach Tan
2021.02 - 2021.05
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Recommended complementary purchases to customers, increasing revenue.
Teacher
Mom And Me Academy
2020.05 - 2021.05
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Planned and implemented integrated lessons to meet national standards.
Cashier
Bufalo Wild Wings
2017.12 - 2021.08
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
Education
Some College - Businesses Management
Columbus State Community College
Columbus, OHSome College - Pre Physical Therapy
Hocking College
Nelsonville, OHBerne Union High School
Sugar Grove, OH05.2020
Skills
- Food Running
- Safe Food Handling
- Beverage Preparation
- Table Bussing
- Guest Engagement
- Cash Handling
- Performance Improvement
- Front-Of-House Display Creation
- Sales Techniques
- Menu Memorization
- Service Prioritization
- Hospitality Service Expertise
- Sales Expertise
Timeline
Server
Valley View Hills Winery
2023.08 - Current
Housekeeper
Valley View Cabins
2023.06 - Current
Sales Lead
Buckle
2023.03 - 2023.06
Store Manager
PacSun-Pacific Sunwear
2021.10 - 2023.03
Server
The Village
2021.08 - 2022.03
Sales Associate
Palm Beach Tan
2021.02 - 2021.05
Teacher
Mom And Me Academy
2020.05 - 2021.05
Cashier
Bufalo Wild Wings
2017.12 - 2021.08
Some College - Businesses Management
Columbus State Community College
Some College - Pre Physical Therapy
Hocking College
Berne Union High School
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