Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

WHITNEY FEMERA

Jonesboro,Arkansas

Summary

Analytical and detail-oriented professional with experience in coordinating, planning, supporting, and administrative functions. Skilled in sales, management, and exceptional communication. Possesses extensive background in core competencies.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Manager

Olympia Steak & Seafood
Blytheville, Arkansas
01.2018 - Current
  • Responsible for day-to-day management and operational oversight of a successful restaurant including cash control, weekly inventory management, accounting, payroll, promotional marketing and media, providing excellent customer service, human resource management of employees, catering, opening/closing of the restaurant
  • Providing supervision in staff hiring, firing, training, scheduling, staff meetings, as well as daily inventory checks
  • Assisting in receiving and preparing orders for delivery, scheduling for catering, large scale events, assisting in dine in/out orders, opening/closing cash registers, credit card machines, preparations of specials, assisting menu changes
  • Providing executive decisions regarding customer's bills, discrepancies, gratuity, and division of wait staff for large scale events, regular scheduling, and daily shifts
  • Be able and ready to wait, server, cater to any large group, small group, or take the place of an employee when needed to fulfill the daily demands of a large-scale restaurant

Substitute Teacher, K-12

ESS Education
Jonesboro, AR
08.2022 - 05.2023
  • Enhanced learning experience by assisting with lessons
  • Provided feedback to teachers on student behavior and performance in the classroom.
  • Monitored classrooms, ensuring that all students were safe and adhering to school rules.
  • Assisted with classroom instruction, following lesson plans and providing additional support to students.

Substitute Teacher, K-12

ESS Education
Amorel, Arkansas
08.2021 - 05.2022
  • Assisted with classroom instruction, following lesson plans and providing additional support to students.
  • Provided feedback to teachers on student behavior and performance in the classroom.
  • Monitored classrooms, ensuring that all students were safe and adhering to school rules.

Sales Representative

Victoria's Secret
Jonesboro, Arkansas
01.2006 - 01.2007
  • Providing excellent customer service to customers, meeting hourly quotas in each department sections of the store, trained in sales of each department of the retail store
  • Responsibility for keeping the department store sections organized, stocked properly, and restocked, trained in working together as a team to make daily store quotas

Sales Representative

Aldo Shoe Company
Jonesboro, Arkansas
01.2006 - 01.2007
  • Responsible for providing the upmost customer service in selling high fashion shoes
  • Opening and closing of the retail store at mall hours
  • Inventory, restocking of products, detailing the store to keep an immaculate environment to ensure excellent shopping experience, merchandising the front entrance window displays to follow corporate marketing standards
  • Trained to reach daily quotas in sales of products including shoes, accessories, cleaning products, and trained to help customers find the appropriate shoe size for the best fitting shoes

Lead Sales Representative

AT&T Wireless
Blytheville, Arkansas
01.2005 - 01.2006
  • Responsible for opening and closing of the retail store, daily opening and closing of the cash drawer, managing morning and nightly deposits
  • Responsible for maintaining quotas in sales of electronic devices, electronic accessories, new accountant activations, renewals of contracts for service
  • Skilled in reviewing accounts for customers, adjusting any discrepancies of billing, as well as working with other team members to ensure the customer is satisfied with their overall retail experience
  • Responsible for pre-paid account activations, handling prepaid payments, reaching pre-paid quotas in a timely manner
  • Responsible for assisting customers with any electronic device's technical issues, as far as in store assistance, as well as assisting the customers with warranty related issues with the device

Assistant Manager

Femera's Italian Restaurant
Blytheville, Arkansas
05.2003 - 05.2003
  • Conducted customer service training for team members
  • Responsible for training, hiring, and firing of employees including cooks, servers, and dishwashing staff
  • Handled opening and closing cash drawers
  • Upheld highest standards of environment quality

Education

Bachelor's - International Business

Arkansas State University
Jonesboro, Arkansas
05.2010

Associate - Associates of Arts

Arkansas Northeastern College
Blytheville, Arkansas
05.2006

High school or equivalent - High School Diploma

Armorel High School
Armorel, Arkansas
05.2003

Skills

  • Accounting
  • Operations Management
  • Business Professional Accounting Software
  • Microsoft Software
  • Marketing
  • Schedule Preparation
  • Staff Management
  • Staff Training and Development
  • Staff Development

Certification

  • ESS Substitute Teaching Certificate

Languages

Albanian
Full Professional
Spanish
Limited

References

References available upon request.

Timeline

Substitute Teacher, K-12

ESS Education
08.2022 - 05.2023

Substitute Teacher, K-12

ESS Education
08.2021 - 05.2022

Manager

Olympia Steak & Seafood
01.2018 - Current

Sales Representative

Victoria's Secret
01.2006 - 01.2007

Sales Representative

Aldo Shoe Company
01.2006 - 01.2007

Lead Sales Representative

AT&T Wireless
01.2005 - 01.2006

Assistant Manager

Femera's Italian Restaurant
05.2003 - 05.2003

Bachelor's - International Business

Arkansas State University

Associate - Associates of Arts

Arkansas Northeastern College

High school or equivalent - High School Diploma

Armorel High School

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