Whitney Foss
St. Clair Shores,MI
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Hook
08.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Bartender
Irish Coffee Bar
09.2021 - 07.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
FOH Supervisor/server/bartender
Blufin Sushi
08.2017 - 09.2021
- Improved customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Streamlined FOH operations for increased efficiency and enhanced guest experience.
- Maintained open lines of communication between FOH supervisors, BOH managers, and owners for successful collaboration on daily operations.
- Managed a team of servers, bartenders, and hosts to ensure smooth service during peak hours.
Education
General
Macomb Community College
Warren, MISkills
- Exceptional customer service
- Hospitality service expertise
- Memory retention
- Customer service
- High-volume dining
- Service prioritization
- Food safety practices
Certification
- ServSafe Alcohol Certification - National Restaurant Association.
Timeline
Server
Hook
08.2024 - Current
Bartender
Irish Coffee Bar
09.2021 - 07.2024
FOH Supervisor/server/bartender
Blufin Sushi
08.2017 - 09.2021
General
Macomb Community College
- ServSafe Alcohol Certification - National Restaurant Association.
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